Totally Refreshed Steam and Spa

Booked a massage for this morning. Arrived 10 minutes early, checked in and waited in the waiting room. I left my phone in my car and there is no clock on the wall so I waited and waited. I thought perhaps I had my times mixed up. I went to the front desk and asked what time my appointment was supposed to be. I had been waiting a full hour and only then did they realize my massage therapist did not come to work. The manager did not come to speak to me. I was offered 50% off my next massage and was told they would call me. They did not. If I were to cancel within 24hours I would have been responsible for 100% of the bill. Yet I sat there for a full hour on my only day off. Not impressed.

I’ve been going to Anna Sombillo for massages since summer, and I’ve already had about 4–5 sessions. Every single time it feels like pure magic ✨ Anna truly has golden hands. She is very attentive, always checks if everything feels okay, and you can really feel how much she cares about your comfort and well-being. Her massages are deeply relaxing — after each session I feel calm, light, and completely recharged. Anna puts her heart into her work and always delivers amazing results. I’m so happy I found Anna and I always look forward to coming back. Highly recommend 🤍