Tim Hortons

I ordered the breakfast deal today, and unfortunately my experience with the supervisor, Gagan, was very disappointing. There was a communication issue at the drive-thru, and when I tried to explain my order, her response was rude and unprofessional. This situation could have been handled much better. I hope you will consider improving customer service standards and training your staff better. Gagan was loud in yelling tone , she threw the wrap on counter and said to me in yelling tone that i told you at drive through, well i also told her that i need breakfast deal rather than being unprofessional and rude about it she could have dealt differently, please train your staff professionalism. I dont want to go someplace where a simple misunderstanding cant be handled.

Staff was so polite on my visit this morning. Really appreciate their hard work. The service was fast eventhough it’s super cold at the window. Love to visit again.