The Vital Smile

A W

Feb 25, 2026

Left The Vital Smile for services elsewhere. After years coming here and working with some great hygienists, there were multiple occasions where I received surprise invoices in the mail despite fully settling my basic cleaning invoice via health insurance before parting ways. At the time I had one of the most generous plans in-market and I had instructed them to work within that plan. I have never had billing problems with other dentists prior to or after Vital Smile. Not sure what was driving this behaviour but it certainly seemed to be questionable business practices. Disappointing.

Liza Diaz

Jan 31, 2026

Great location, easy to get to. Efficient office from reception through to hygienist and Dr. Extremely happy with the thoroughness/accuracy/honesty of Dr Bass. I have seen at least 3 different hygienists in the office, they were all awesome. Complete trust with my continued dental care.

Gisele Fisher

Nov 7, 2025

I have been going to the Vital Smile since I moved to Vancouver in 2013 as a recommendation from my sister. I've had the pleasure of seeing all of the dentists over the years, but my primary dentist for the past 7+ years is Dr. Bass, who is now also a friend. I can't say enough about the service and professionalism I've been met with during every single appointment over the past 12 years. All of the staff from the front desk, to the hygienists, and especially Dr. Bass are incredibly warm and friendly, and I know they always have my best interests at heart. When I first went to the Vital Smile it felt like I was walking into the future - the office is modern, and all of the tech appears to be the latest in dental technology. I would highly recommend the Vital Smile to anybody looking for a new dentist, and I honestly can't speak more highly about them. 5 stars +++

JT PC

Oct 24, 2025

I was a client at this clinic for a number of years but unfortunately it seems that the experiences with the staff seem to be getting worse over the years. They were a great clinic and front desk staff like Lori, were and still are amazing. However, the dentists there seem to be getting more unprofessional with their patients over the years. My very first experience with Dr. Bass, I found him extremely hostile and I had a very uncomfortable time letting him do his examination on me. He doesn't acknowledge you when he enters the room, and he was visibly red in the face and angry when I was asking his opinion on things. I could only imagine how someone who has a fear of the dentist would feel being in a room with him. He has a reputation for being friendly with his patients. However, I've seen his interactions change even towards certain staff. He will be cordial and friendly with one hygienist and then critical with another. My primary dentist/ preference at that clinic was Dr. Bougher, who is knowledgeable and was originally kind, but seemed visibly hostile at my last visit. Further, I have seen all the hygienists at the clinic and didn't have any major complaints, however, the hygienist at the last appointment seemed really distracted and flustered/annoyed, which made from an uncomfortable appointment. It's hard to make a clear recommendation about whether to go to this clinic. I can stay the front desk staff are great, however, it would be difficult to recommend this clinic if a respectful and supportive experience is something you are looking for.

Patricia Gooch

Oct 7, 2025

I started coming here after Dr. Sayour moved here from a different clinic, and now see Dr. Bass. All of the staff are wonderful. I call The Vital Smile "the spa for my teeth". They have the most modern tools and never push for unnecessary procedures. Cleanings are always smooth and comfortable. The clinic is always clean. The main building and washrooms are also clean and well maintained. I have respiratory issues and allergies, and appreciate that their clinic has no fragrances. The air filters near the chairs are also great. The clinic is also conveniently located. They do direct billing to my insurance which saves me paperwork. Great clinic overall!