The Spay Clinic

Margaret Holmes

Mar 4, 2026

Vet was great but I find it extremely rude and unprofessional that they do not offer washroom access to paying clients. So if you have any kind of kidney, bladder or bowl disorder I advise going to different vet. They actually suggested I pay my fee and walk into a pizza parlour with my cat to ask to use their washroom. If you can't provide access to a washroom for paying clients why would you expect your neighbouring business to allow your fur patients in so the human owners that just paid for YOUR vet services to use the washroom at a neighbouring business. Oh wait do you own the Pizza joint too and have a policy that washroom is for paying customers and that is why you referred me there.

Emma

Feb 20, 2026

It has been incredibly frustrating trying to communicate with one of the receptionists both times I have needed their help in the last few weeks. I have no complaints about the vet himself or prices. The issue is that in order to recieve quality care for my pet, I need help from admin staff, and the receptionist I spoke to didn't give instructions clearly. When the phone was passed to someone else, I got the help I needed.

Maicah Allison

Feb 2, 2026

The front desk lady that I dealt with on the evening of January 30th was rude, condescending and uneducated. I received a phone call the day my cat was being spayed and at the time I was unable to answer. I called back as soon as I could, and the lady I spoke to let me know that they found mites in my cats ear and asked if I would give consent to allowing them to treat it, to which I agreed. I also asked for a prescription for my dog to also get ear mite treatment so I could administer it at home to her as well. Fast forward that evening to pick up my cat post surgery, the lady at the front desk told me that the doctors were unable to fill my prescription because I did not answer at the time they called, although I called back and they asked if I was OK with them proceeding treatment. She said they no longer have doctors in so she cant give me anything anyway, and that “next time it would be a good idea to pickup your phone while your pet is in surgery”. I said OK I’ll come another day to pickup prescription for my pets and she said that they can’t give it to my dog unless she has an exam, and that it doesn’t even matter and that there is no need to treat my dog because “mites only get transferred from cat to cat” (which is false). I disagreed with her on that and she was insistent. I moved on because clearly she had no idea what she was talking about. Onto the next topic which was post spay care, I pulled out my phone and started typing down all the information she was telling me but she stopped mid sentence, stared at me and said “umm are you typing on your phone? Because there’s no need because we will email everything to you” (she didn’t by the way, they only sent me a link to access my pets account the following day without any post care Info). Then I asked about the feline leukaemia vaccine cost in the future, and she explained that there will be a fee for an exam ($100), the bloodwork ($40) and then the vax ($60). I said “ok great so $200!” To which she proceeded to argue with me and say $200 isn’t the price. She then reiterated the cost breakdown out loud for me to hear better and realized I was right. I then began to ask about how the microchip worked and if I need to put the tags on while internationally traveling to which she said no and laughed at me saying “it’s a lot of work just to travel with a cat”. This isn’t even all of it. Needless to say this lady was rude, argumentative and ignorant. I give two stars because the prices are amazing and everything was quick and efficient, however this specific front desk lady was distasteful.

Jer Bear

Jan 10, 2026

The calmest and cleanest clinic in the city. I don’t know how they do it but it does NOT have that “vet office” smell which makes waiting much more pleasant, if you have to wait at all! They are really good about managing flow and I have only seen one or two other pets at most while Im there with mine, which keeps it nice and calm. The staff is lovely, the prices are reasonable and the vets aren’t just trying to see as many clients possible in a day. There are other places in the city that have cheaper exam rates but I have switched here because a couple extra bucks is worth the cleanliness and calmness here. I highly recommend it. I finally feel seen and respected by my vets! Also they gave a high and low quote, then called to update me and said all the work fell within the quote, even with 20 teeth pulled i still ended up on the low end, which was a really pleasant surprise

Lauren Barr

Jan 21, 2025

The care and consideration shown by Dr. Charlie West and his team was incredible! They are so compassionate, thoughtful, and honest! The best service and value! I trust them! The care they have shown my animals is truly appreciated. Edmonton is so fortunate to have his practice in our community. Thank you!