Terry Ortynsky's Royal Ford Service

B RF

Apr 24, 2025

I drove up to your quick lane and was very impressed ! I was able to get in for an oil Change and inspection . They offered to drop me off and pick me up and I decided to stay and wait : I was happy to see free coffee , tv playing the news and a lounge for me to wait . Everything from start to finish was great! The best part is even though it was an oil change I had it done by professional mechanics . I will be coming back again for my next oil change and will recommend this place to my Friends and family .

Hayden DeGrow

Apr 8, 2025

The service department was extremely helpful and polite. If any problem was discovered, they described it well to me. The sales team was great at answering any questions I had while browsing the new vehicles.

Brian Noel Pareja

Jan 25, 2025

It is my first time to visit Royal Ford. The staff are very accommodating. When i first entered the building to inquire for OFL, a sales guy approached me and assisted me to the service department which then, Lisa from service helped me get my vehicle registered and setup, and tech will be working on it. Based on my experience, small town and smaller city dealerships are more helpful and customer care is usually excellent. The vibes is very good. First impression is very good comparing to another bigger city Ford dealership.

Rayon Spence

Nov 23, 2024

I would like to express my appreciation for the exceptional customer service I received from Royal Ford. vehicle pick-up and drop-off service, along with the pay-upon-delivery option, greatly simplified the process for me. Additionally, I was impressed by the text message notification informing me of the completion of the service. Furthermore, they offer a convenient drop-off and pick-up service within the city, which is a thoughtful touch. I am grateful for the outstanding customer service provided by Royal Ford and would like to extend my sincere thanks to them.

Larry Hilworth

Aug 2, 2024

I had acquired a used F350 from another dealership. After a couple weeks the audio stopped working. I booked it into Royal to diagnose to which they did and determined that it was a faulty part that would be covered under warranty. I was quick to question the part as I said this is the first time I had this truck in. They stated that they had recently repaired this for the selling dealership. I would not have been aware of this and thus I appreciate their honesty in letting me know that. So the replacement part was ordered and the truck booked in at a at a later date for installation. About 1.5 hours before the scheduled appointment, Dennis called me and stated that they have a technician available now and if I could bring the truck down. Unfortunately I was on a Teams meeting and replied accordingly. Dennis said no worries we can come and pick it up. Wow I have bought many many vehicles over the years and this was the first time any dealership offered to do that. Was I impressed? Absolutely. And to top it off my virtual meeting concluded and I got out of my office to see Royal returning my truck to my acreage. Wow now I was super impressed……service and customer satisfaction to a new level! Job well done …appreciated…