SPA

Sean Brophy

Mar 9, 2026

We’ve been to Willow Stream Spa at Fairmont Pacific Rim several times and always had amazing experiences—until this visit, which was shockingly bad. The 5th-floor spa is under renovation, and the temporary “6th-floor experience” is a complete downgrade. We were sent to tiny hotel rooms as changerooms, with overflowing laundry baskets and used flip-flops left around (which were still there when we left, 3 hours later). The so-called amenities were the hotel pool and hot tub, where kids were cannonballing and a group of intoxicated men were shouting—hardly the tranquil escape Willow Stream promises. To be clear, I don't blame the guests — I would be doing the same thing if I were a guest at the hotel and they have every right to hang out as they wish. It was just such a massive departure from the normal Willow Stream Spa experience, where Spa-goers are encouraged to relax. Even more concerning, we noted my partner’s pregnancy on the intake form, yet her massage table warmer was accidentally turned on over her abdomen—a potentially dangerous mistake. While my RMT was excellent, her experience was stressful and unsafe. Guest services were polite, but the offer of champagne couldn’t fix a day that felt chaotic, careless, and overpriced. At over $700 for two, this is not the spa experience you're looking for. The whole thing felt like a disappointing joke. Wait until renovations are complete before booking. Update: Guest Services reached out the next day. Thank you for the prompt communication.

Kay

Jul 9, 2025

First time visiting this spa to celebrate my wedding anniversary (alone), and it was such a great experience! From the reception to the cleaning staff, everyone was friendly and welcoming. I had an RMT massage with Naomi, and, it was honestly the best massage I’ve ever had! I saw some negative reviews here, but my experience was nothing like that. I arrived a bit early and enjoyed the hot tub and steam sauna before my treatment. The weather was perfect, and since it was a weekday, it was quiet and peaceful. I even had the hot tub all to myself for a while. I’ll definitely be back before the summer is gone.

Donna S

May 25, 2025

Always a fabulous time here! Great amenities especially in the women’s area. They have a separate private lounge for women in addition to the co-ed lounge areas. Plenty of nooks to hang around with your friends. Love the private cabanas. You can order food to arrive before or after your spa treatment. Overall, expect to stay a couple hours to get the full relaxing experience. I usually spend about 4ish hours here with a 90 minute treatment. This would include time before and after treatment to use the amenities and to shower and freshen up.

Sammy K

May 15, 2025

What an amazing spa! The minute we walked we were greeted by Jackie who went an above and beyond to make our experience so memorable and positive for my friend’s mini local bachelorette! She took photos of us in a private area away from guests so that other guests were not disturbed and showed us so much kindness in our time with her! Highly recommend this spa ❤️

Hanabi

Apr 22, 2025

I really enjoyed my experience at Nordic Spa and Willow Spa at Fairmont Pacific Rim. I did minus 1 star is because I wish there are more steam rooms at spa. We could use 90min at the Nordic Spa which was upper floor and then we had another 90min to use at the spa on the 5th floor for a total of 3 hours. The Nordic Spa has an outdoor pool and dry sauna, with cold dips. I thought 3 hours are enough to stay but needed more!!! But I will come back.