Shelbourne Physiotherapy Cook Street Clinic

Nicole Epp

Feb 18, 2026

This was the first time I have ever been to a physiotherapist. Ruan made me feel comfortable and didn't try to up-sell me at all. He gave me exercises and made sure I understood everything regarding how to do these exercises, why I am having the pain, and what can be done in the future if need be. I was very impressed! Thank you Ruan and team!

Chris Rhoads

Feb 11, 2026

I had an appointment with Holly today and she was very attentive and thorough. She made me feel very comfortable and at ease with everything she did. And she has a sense of humor!

Michele Mercier

Dec 10, 2025

I sustained an injury that I have been recovering from, but the "cure" (immobilization) has created its own set of issues. After meeting with Cody I not only have an exercise plan to deal with those issues, but I also have a better understanding of the injury itself. I'm not going to be running marathons, but now that I have confidence in knowing I can do more than I have been doing - without fear of re-injury - my activity level will increase and the additional movement will no doubt make my recovery go even faster. So I went expecting help in one area, but got so much more.

Amanda Roberts

Dec 10, 2025

I had an extremely disappointing experience here while dealing with an ICBC injury claim. I came to this clinic needing treatment and support after my accident, but instead I was left feeling completely forgotten about when I needed help the most. Communication was very poor — especially around my claim and scheduling. I repeatedly tried to get clarity and follow-up, and I waited nearly three months without any response from the clinic’s owner about my situation. During that time, I was stuck without treatment while still dealing with pain and stress from the accident. The atmosphere at the front desk didn’t help either. I found the reception interactions to be dismissive and condescending, which made the whole situation even more discouraging. And when I spoke up about it, my service discontinued with no valid reason the day before my appointment. When you’re injured and relying on a physiotherapy clinic for recovery, you should feel supported — and I really didn’t. Overall, I left feeling uncared for and very disappointed that a healthcare provider could allow a patient to slip through the cracks like that. Based on my experience, I cannot recommend this clinic.

Maggie /Mrunalini Patil

Sep 7, 2025

Caroline is hands down one of the best RMTs I’ve ever had. She takes the time to understand your body and works with a clear plan in mind. My last session with her was incredible, she didn’t need to ask many questions; she just intuitively knew what needed attention. She incorporated hot stones and deep tissue techniques, and while parts were definitely painful (in a good way!), the overall experience was deeply relaxing. I truly loved every second of it. If you’re looking for someone skilled, intuitive, and genuinely focused on your wellness, I highly recommend Caroline.