Progressive Auto Repair and Maintenance

Tori Painchaud

Mar 7, 2026

I was so impressed with the customer service with the employees at the front desk . I have been bouncing around car shops trying to get my car issues fixed and have spent so much money and time in the process. The team at progressive asked extensive questions to understand the problem so they could help diagnose it . I was so impressed how accommodating they were at getting me in quickly and also having my car done and FIXED FINALLY!!! I recommend this shop to everyone I know because I’m so happy with my experience. Thanks Progressive team I will be seeing u guys again :)….but hopefully not to soon :)

Taylor Fraser

Mar 5, 2026

I have had a great experience with this shop so far. They update you via text, which is very convenient when you are busy during the day. The work so far has been solid and they always give me my car back washed up and clean.

Benjamin

Feb 26, 2026

Love these guys. Very professional and reliable. They do great work on difficult vehicles for a reasonable price and are responsive and accommodating. They're the only shop that gets to take care of my VW from now on.

Amber Lindquist

Nov 24, 2025

I took my car here in August and just recently had to change my oil again and now feel compelled to leave a review. First when I took my car in they noticed a bit of oil in the back of the engine, they immediately tried to make it sound like a massive issue by saying it could be a head gasket leak. The thing is my car is a early 2000's toyota, head gasket issues in them are rare, when I pressed further they then said it could be coming from any number of parts in the engine. I asked if it could be old oil from a prior repair, they said maybe. After talking with a car savvy friend they said it should be obvious if it is fresh (same day) or old (older than a couple days oil). I requested they clean the oil off. Turns out it was in fact old oil from a previous repair at another shop. They also offer free car cleaning with any service. I don't know what they use to clean but I brought my car in with a small bit of clear coat peeling in one spot and left with a massive bubbling of the clear coat down from that spot. Highly recommend you decline this offer if you decide to go there if you have ANY imperfection in your clear coat. Despite not asking prior to taking my car when my last air filter replacement or transmission service was they decided to add that they should be done in the inspection notes. My filters at that point were about 1-2 month old (I had done them myself) so they clearly did not even check the filters to see if a comment about replacing them was warranted. Considering how quick checking the air filters is this is a bit of a scummy move in my opinion. My car is a specific model that has an atypical oil capacity, something easily searchable with the model info. Mine is a 3.7L oil capacity, the standard version of my car is a 4.2L oil capacity. Instead of checking what specific model required they filled it with the standard 4.2L, thus leading to my oil being above the max. The biggest thing to note if you do decide to go there is that they will torque your oil drain nut and your oil filter to hell when they do an oil change instead of the standard tightness. When I did my oil change after the one they did I found that the drain nut was partially stripped either due to using a incorrect on or perhaps because of how hard they turned/torqued this nut. The oil filter was on so tight that trying to remove it I had to use a pair of vice grips, I then had to use so much force that the gripes actually began to strip the outside of the filter before it got it loose enough to get it off by hand. Overall I am thoroughly disappointed in my experience at a place as highly rated as this and will not be bringing my business back there.

Ian Galna

Oct 24, 2025

I've been taking my Audi here for the past couple of years since I bought it. The staff at Progressive have always been extremely professional: excellent communication, work completed on time, and honest suggestions on maintenance work. The proces are better than the dealership and as far as I can tell the work quality meets or exceeds Audi's standards. Most recently, the staff especially Shayla were very accomodating in fitting in some warranty work on short notice in order to get some expensive repairs covered for me. Overall I can't recommend this shop enough. I don't think there are many other places I'd be comfortable taking my car in Victoria.