Oasis Wellness Centre & Spa

I have been going to Oasis Spa at Mount Village for a number of years. I like the atmosphere and my favourite massage therapist for whom I keep going back. Aromatherapy services are also great. However, most of the new reception staff are rude, lack patience, don’t seem to be knowledgeable or even interested in their jobs. They are like robots, sticking to a script, unwilling to help and annoyed by questions. Even asking for the copy of a receipt I misplaced left me feeling like I had asked someone for a million dollars & was looked down upon. I am debating renewing my membership.

I was there a couple weeks ago to use my benefit plans. I ask what kind of massages my insurance would cover and they say “all of them” as the massage people are registered etc. when I claimed, my insurance told me they would Cover aromatherapy massage. My only complain is that I wish I was told to get a regular massage, since whole purpose was to use my benefits before the year end. Sometimes to make the sale I feel like you could be adviced to do something that is not what you are looking for. Of course the massage was great and all.