Motion Fitness Bower Place

emmy lina

Feb 4, 2026

I had a very disappointing and frustrating experience with Fitness Motion, and I would not recommend this gym. When I joined, I paid the joining fee (about $63) and $26 every two weeks. Later, I decided this payment structure wasn’t suitable for me and asked to cancel. At that time, the staff member offered me two months of credit instead that i used only time 1 session , it was on December and i asked about the annual fees in case i will not continue using the gym. He clearly told me that if I came back before February 7, I would NOT be charged the $25 annual fee. I specifically confirmed this date with him to avoid any misunderstanding, he said don’t worry i said ok I followed exactly what he told me and came in before February 7 to cancel. However, when I arrived, they suddenly changed the story and told me I needed to give 30 days’ notice and still had to pay the annual fee, plus another $26 payment. This was never explained before. I felt completely misled and shocked by the different information. There was no flexibility, no understanding, and no effort to help. It honestly feels like a money grab rather than customer service. The whole system is also very inconvenient. Their app is basically useless you cannot cancel your membership, change your payment method, manage your plan, or handle payments from the app. You have to go in person every time. This feels like a trap so people forget and keep getting charged. Between the confusing policies, hidden conditions, and poor communication, this experience has been extremely disappointing. I would not trust this gym with my membership or payments.

Dharampreet GiLL

Feb 4, 2026

This is a very peaceful and friendly gym. Everyone is focused on their workouts, and there is no disturbance or indiscipline. The environment is calm, positive, and motivating. I would especially like to mention Rubby, who works at the front desk. She is one of the best staff members, very friendly, kind, and helpful to all members.

anonymous lee

Feb 3, 2026

The gym itself is great, but the reception staff is incredibly rude. Our shoes were stolen twice while going here. The first time, our shoes were taken from the locker room even though they were locked up. The staff did absolutely nothing about it and clearly didn’t care. After that, we no longer felt comfortable leaving our outdoor shoes there, so we decided to come in already wearing our workout shoes. However, the woman working at the front desk refused to let us in or allow us to work out unless we brought separate outdoor shoes. Because of that, we started bringing our outdoor shoes again and leaving them by the reception area, where many people leave theirs. Unfortunately, our shoes kept getting stolen anyway. Recently, we decided once again to just come in wearing our workout shoes to avoid getting our shoes stolen for a third time. The night receptionist immediately started arguing with us and refused to let us work out, even after we explained that our shoes had already been stolen twice. She clearly didn’t care about what happened and was more focused on refusing entry than trying to help or show any understanding. Overall, it’s disappointing because the gym itself is good, but the lack of empathy, poor customer service, and failure to address repeated theft completely ruin the experience.

jaden

Jan 24, 2026

Motion Fitness Bower Place is genuinely one of the best gyms I’ve personally ever been to, and is now my go to gym. The place is well maintained, and the wide variety of different machines and equipment is fantastic. The staff are also very friendly and knowledgeable especially Maria and Silas. Those two along with everyone else there are incredible helpful and are always willing to help out. 10/10.

Nirmala Timsina

Dec 18, 2025

I’ve been coming to Motion Fitness Gym for over 6 months now, and I’ve had nothing but great experiences. The staff are always friendly, welcoming, and supportive, which makes such a difference. I recently attended an Afro Zumba session with Silas, and he was absolutely amazing, high energy, fun, and motivating. The class was a great workout and such a vibe. Highly recommend this gym and the group classes!