Home Services at The Home Depot

UPDATE: JAN. 2, 2026 AND ATILL NO STOVE. THIS IS NOW A BBB ISSUE. Update: it is Dec. 31, after 5pm. No call, no stove. Why am I not surprised? Update: a lady from home depot called this afternoon, and after having to call Toronto (?), it will be delivered tomorrow afternoon. Update: After numerous phone calls to home depot (we are on the line again right now), and with the delivery place, called Canada Cartage, C C says they don't have it, they don't deliver appliances and only do doors and windows. So, home depot, where is our stove/oven/ range? I think the Better Business Bureau needs a call. So we went to HOME DEPOT on circle and bought a new stove on Dec.16. Told it was due for delivery on Dec 24. but it probably wouldn't happen. Ok, Christmas eve, got it, so she told us Dec 27. OK, we are still good, we can wait. It is now Dec. 30, Sam is on the phone with lord knows how many people to find out what's going on, where our purchase is, and if someone decided to keep it, I don't know. We have never had such shoddy service there before, and we probably never will again. My question is: If the store sent it out for shipping and it hasn't been shipped, why isn't the store doing the legwork to find the merchandise and have it delivered? Why does the customer have to do it all? We paid for a stove, not to do your jobs for you. No wonder people shop online.

Absolute horrible customer service (except for Mark the sales associate. He’s fantastic!) Purchased a fridge November 26th. Did not arrive until December 18th….10 days late. The order was “lost.” Would not issue a refund until the item was delivered. Could not get any response from anyone at store level so had to email head office. Even was told to contact LG myself. Got excuses like bad weather and the delivery driver was sick. Was supposed to be given 200.00 in a refund. Only gave me 166.50. and still have a fridge with 2 dents in it.