DHL - Boiler Expert

After my initial contact with Mark, I knew he was the one to solve the problems I was experiencing with my boiler and heating systems(6000sq ft residence). Over the years I had dealt with several other companies that kept telling me my system only had minor/maintenance issues. Mark inspected the whole system and provided several options, thoroughly explaining each one. I chose a complete system replacement, boilers, furnaces and venting pipe. Mark provided a price quote and explained the whole process saying it would take approx 4 weeks to complete. Upon starting the job, he introduced me to Brenden and all his staff. His crew took great care in protecting anything that required protection...floors, mouldings, stairwells and furniture. They also provided temporary water and heat as I was staying upstairs. They worked on the site daily, and Brenden, often late into the night. They kept the site clean and orderly. Mark kept me informed on progress and again answered any questions I had. The job was completed on schedule and on budget. Mark is still following up and coming over to fine tune the systems as required. I would highly recommend DHL for any mechanical or boiler repair or installation. Overall they were very efficient, courteous, organized and professional.

My experience appears similar to "B"'s below from 6 months ago. This is the first negative review I have provided a service provider, and have otherwise been very pleased with the quality of contractors in Calgary over the last 25 years. Unfortunately I feel this review is necessary. The technician who attended appeared inexperienced and I do not believe diagnosed any issue properly. Upon leaving the technician quoted one price range, but the invoice received from the owner was more than double. The system operates the same as it did before the service call and the cost bears no relation to value provided. Also very disappointed with the unprofessional tone of the email correspondence from the owner.