Cityplace Dental Group

WiryRed Dragon

Mar 2, 2026

$675.00 above a 100% coverage Canadian dental plan coverage for a root canal. I was already seeing a different dentist who had quoted me $450 for the root canal. But they didn’t do it in house, so I went back to my previous dentist. Fine… I’ll pay tha extra..two week wait to get in. Four days before my appointment Dr.sunny wanted a 3d scan of my tooth… not only could the person who called not give me a cost on this new added on procedure, they couldn’t even tell me if it was covered. She told me “that it was my responsibility” to find out. Canadian dental plan people take your business elsewhere, these guys overcharge and are no help. Furthermore, the billing or administrative assistant that talked with me on the phone was rude and dismissive. If you can tell a patient it’s their responsibility to find out what the cost of a procedure is.and you can’t look at the plan coverage vs your cost and tell the patient what are you even doing in that position. Way to cost your buisness over $2000 in dental procedures because you couldn’t do your job. I had no issues paying or getting recommended procedures, it’s the fact that they couldn’t or wouldn’t give me a cost prior to the procedure. Completely unprofessional service.

Tymur Balaban

Jan 31, 2026

a fancy new place, but generally the same as any other. nothing special. still clean I showed up for an appointment 10 min earlier, still had to wait for 30 minutes for a doctor to finish with another visitor. I had x-rays done while waiting, but the doc wasn't bothered much by seeing me and instead suggested me to do 3D scanning. so I decided to just to announce that it's not the way things are done and bided farewell. it's embarassing, the customer is treated as if you owe the dentist money the second you walked in. and untill you have all possible x-rays and 3D scanning done ($$$) you won't be hounoured to meet the dentist. only after a couple of stronger words the doc understands that it's the client who brings the money and he should better show up and say hello before charging for all possibe dental amusements around. it was the first and last time I visited the cityplace dental group. on top of that they don't work evenings and weekends, but spend your time wery well - just if you don't work at all. what should be a 15-min visit for a consultation turned into an hour-long shame. even though the receptionists and doctor's assistant are nice ladies and always smile at you, it's just an image, but the customer service tends to lower numbers. some elementary respect and fairness would have served well

vianna

Jan 21, 2026

I had a great experience with Mark for my dental cleaning. He was very professional, kind, and patient, and he explained everything clearly. He made me feel comfortable and cared for. Highly recommend!

Alicia Riveros

Dec 8, 2025

Cityplace Dental Group offers excellent dental care, especially with Dr. Todd, who is truly outstanding. They use great technology for treatments, and one of the best parts is that during your appointment even for routine cleanings you can watch a movie while they work, which makes the experience much more pleasant. They accept health insurance, and the overall service is very professional and friendly. The only downside is that their hours are mostly during regular working hours, and they are not open on weekends. Other than that, highly recommended for quality dental care!

Drake Perry

Oct 10, 2025

I recently visited CityPlace Dental Group, and I couldn’t be happier with my experience. The office was very clean and well-maintained, and I noticed they’re currently expanding their space. My hygienist, Mark, was incredibly friendly and personable. He made the cleaning process seamless and did an excellent job. My dentist, Dr. Todd, was great to talk to; he took the time to answer all my questions thoroughly, which I really appreciated. Overall, the entire visit was smooth and stress-free. I’m so glad to have found a new dentist I can trust and feel comfortable with. Highly recommend this team!