Chapman Motors Victoria

Motor City Mechanics

Oct 2, 2025

Bought a motor and was told it was good .He gave no warranty with it except 30days on parts only .Told me I should remove head and have it checked just incase .I did exactly this and the head gasket was no good .I had to pay for labour of 4 hours to pull it off and put it back together with bad head on motor and return it.He knew the motor was bad and still sold it and got me to pay for the head gasket check of 388$ on top of the 4 hours spent to remove it .After he confirmed with the machine The head was bad stuck me with 1100 $ bill.He should have not sold motor with a bad head gasket to begin or atleast pay for the head gasket test he strongly suggested to do .Now he got motor back probably sell as is without telling next person the head gasket is bad.

Doug Neal

Jul 26, 2025

Excellent effort finding a used compressor and fixing the A/C in my Volvo XC-70. Very happy with the service!

6ini

Feb 19, 2025

I take my car to Chapmans for several years now! and they do an honest, fast job on the repairs. They diagnosed the issue quickly, gave me a fair estimate upfront, and got the work done in no time. There were no unnecessary upsells—just straightforward, quality service. My car runs perfectly now, and I really appreciate their professionalism and efficiency. I’ll definitely be coming back for any future repairs!

Hayden Black

Aug 23, 2024

Maybe the worst customer service I have ever experienced. 3 weeks wait to get my car intro he shop to be looked at for various problems that I had described(which was not a problem for me) what was a problem was that once brought in, it took over a week to get my « quote » for the listed problems that I asked for Instead I was given a bill for two items they had done without a work order, and a quote for only 2 other items. Over this week period, the quote I was given was that there were only 2 hours shop time put into the car. Upon asking about this I was told « we can add more hours to your bill if you would like » It took me another 3 weeks to get my car back, the total repairs summed up to I believe 7 or 8 shop hours worked, and only one part needing to be shipped in (which took 3 days) Between being seriously difficult to contact, extremely slow. And downright disrespectful at times, I will never go to Chapman motors for repairs ever again. I had previously had positive experience with parts I had bought off them but their repair service is as bad as I have ever dealt with.

Lachlan Shum

Mar 13, 2021

Just picked up our BMW X3 35i M Sport up from Chapman's. They really know Bimmers. I was super impressed with their service. They were extremely accommodating about using some parts I had kicking around as many shops won't let you supply anything. Can't recommend them enough. Great staff, awesome communication and very very fair prices. Will be coming back again for sure. Highly highly recommed!