Willms Plumbing & Gas Fitting Ltd

Jess

Jan 8, 2026

I would not recommend! They were hired by our contractor to do the plumbing in our new home. They did not pressure test and when they finally got the pump primed (after 3 days of trying!), a room in our basement flooded because they did not crimp a connection. We also had to get a new water pump because our brand new one fried after it took them so long to get it primed. They also did the plumbing in our new shop bathroom and did not use the piping that was run into the wall by our contractor and decided to do their own copper piping all on the outside of the wall. Not only is this wasteful and much more expensive, but we didn’t want pipes run all along the wall! AND they had the waste tank vented right beside the toilet so anytime you used the water, it stunk like raw sewage. I contacted other plumbers and found that the way they vented it wasn’t even to code!!! Save yourself the headaches and find someone else for your plumbing needs!

Anita J Ofner

Sep 9, 2025

They fixed the gas valve, thermocoupler and high limit switch on a 16 year old tank. We kept asking the plumber at our home," at what point is it better to just replace the whole tank". We were told the tank was excellent even though it was rusted and had visible standing water. We called a plumber because we don't have plumbing experience so we are trusting the person in our home doing the work to make professional decisions. Saying we need the hot water tank fixed does not imply in any way that a total replacement would not be considered if required.$700.00ish later we had hot water but a slow drip under the tank. Now a few months later we need to replace the whole tank! The leak just kept getting worse. We tried to contact Justin who yelled at us rather than telling us they should have dealt with things differently. At no point did we say that a new tank was not an option. I will never use this company again. Being charged for an improper fix is an insult. Being treated like garbage by management is ridiculous. Stealing from customers because you can doesn't make it right. Someone should have followed up on this. 3 other companies in Lethbridge advised they never repair tanks older than 10 years, they are easier to replace and it's better to just replace the whole tank right away! How simple and customer care worthy!! It took the other company 2 hours to fix everything. They didn't expect us to tell them their job!!!

Ronilo Casison

Aug 25, 2025

I am pleased with Willms plumbing for fixing my leaking pull-down kitchen faucet. They responded promptly to inquiries. However, I have a concern regarding my invoice.when I requested a quote for the repair, i was informed that the labor rate was $ __ per hour. The plumber provided a quote for replacing the entire faucet, assuming 2 hours of labor , with a possible reduction to 1.5 hours. Upon completing the job in under an hour, I was charged for 2 hours. I messaged Justin to inquire about the charge and he explained that.50 hours were allocated for the initial visit to assess and provide the quote. When I asked why I was charged for 2 hours of labor, he stated that it was the exact quote provided. It appears that the actual completion time was not taken into consideration.

Brian Hlushko

Aug 8, 2025

They did the plumbing on our new build. Unfortunately they missed a key connection piece on a basement vent stack which caused sewage gas to escape into our home for years. After roughly $1000, and countless professional service calls, I discovered the issue on my own. I previously gave this company 5 stars for great service. We had them come out for a separate issue and they were friendly and quick. However, I feel this major flaw and the money I lost no longer deserves that high rating. I tried reaching out to the company to discuss but have yet to hear back.

GI JO

Apr 10, 2025

Willms plumbing kicks ass! Best plumbing company in the area by far. Twice I called them on short notice and they were able to take care of the issues quickly! Had a hot water tank go and they were there the next morning replaced everything and dif the job with great conversation and a smile!! Best company ever for your plumbing needs!!