VCA Canada Vancouver Animal Emergency and Referral Centre

Jacky Ye

Feb 1, 2026

We are very grateful to Dr. Mantovani for her compassion and care in diagnosing our dog, Buddy, with liver and spleen cancer. Her guidance gave us precious time to be with him and focus on comfort rather than suffering. Sadly, Buddy passed away on the way to the emergency hospital few nights ago, but we take comfort in knowing he was loved until the very end. We also want to thank Julie at the front desk for her kindness and support during such a difficult time. It truly meant a lot to our family.

Rachel Ennis

Feb 1, 2026

My partner and I brought our cat in for an after-hours emergency. Shaine was honest and forthcoming with us, he saved us money and didn’t push us to do unnecessary procedures. Trustworthy veterinary office for anyone unsure of what to do.

Brittany Sampson

Jan 24, 2026

I just wanted to take the time to share what an amazing staff and medical team you all are. When I read the reviews I called and was met with kindness as I asked the awkward questions about the reviews. I have a senior(almost 15 years old) french bulldog that was in need of eye surgery and a lump removed off his leg. We wanted a hospital to perform it as he would have access to the best care 24hours. When we arrived for our appointment we met with the surgeon for his leg first and then the optometry department. Throughout the whole time we felt taken care of and our concerns were answered without judgement. (I'm a worried fur baby mom with a list of questions. Well it was a success he survived what will be the last surgery he has. They treated us with empathy kindness and explained everything in detail. We are so happy with how things went and Choncho's recovery has been smooth sailing. So thank you from my whole heart for taking such good care of Choncho. When reading reviews remember everyones experience is their own and these are high stress environments. Yes they all are extremely good at their job. Mistakes can happen as we are only human. Or sometimes it is time for our beloved babies to cross the rainbow bridge. I'm really happy I did not let anything change my mind about VCA. Our experience was as stress free as it could have been.

colin behan

Nov 7, 2025

I had to emergency fly my dog l, Lina down on short notice, from whitehorse. The staff here went out of there way to accommodate the short time and window I had open, diagnosed issue i wouldn't have been able to get done at home, did surgery on my poor girl the next morning, and took excellent care of her. After I flew her home the next day, they called me at home to make sure she had handled the flight home well, wasn't in pain, and had started acting normal again. Above and beyond what the needed to do and friendly and helpful the entire visit. Colin behan

Jen Eve

Nov 2, 2025

Years ago, my family brought my chihuahua here for eye surgery, and it was successful, so I've always held this hospital in high regard. Unfortunately, on Thursday, my pug was very unwell, so we rushed him to VCA. The vets were so caring and were great communicators. Unfortunately, he took a turn for the worse and had to be intubated. He was transferred to Canwest for advanced critical care and was taken by two lovely staff members, complete with all the bells and whistles, in the back of a cab. I've never seen an animal transfer before, so I didn't know what to expect- it was pretty intense, but they took great care of him and got him to CanWest safely. Can West told me that VCA did everything right and they took great care of my sweet little pug. It's been a rough weekend, thinking I might lose my little buddy, but it appears, for now, he is on the mend—he is doing much better today... eating, drinking, and going to the bathroom. He was also extubated and is breathing well on his own. I'm hoping he gets better enough to come home. Thanks VCA, for taking great care of my baby and getting him transferred to Can West safely