Total Plumbing & Mechanical Inc.

SP

Mar 6, 2026

On 3 Feb 2026, the Admin for my condo contacted me about a leak in the hallway (PM was on vacation) . It was getting worse so he called Shane T to investigate & to repair it. It turned out to be a pinhole on the water supply line to my unit (a Corporation responsibility to repair) but the leak was not on pipes actually attached to my unit. Shane was polite and considerate and soon had the leak repaired. The PM decided that I should pay for the repairs but the leak was not connected to my unit so a second report was created on 19 Feb 2026, claiming that the leak was associated with my shower. The pipes for my shower are not in the wall to the hallway. No repairs were done to my "shower" lines as claimed. From the pictures of the wall to the hallway, it clearly shows that no repairs were done to the "shower" line as claimed in the second report. The only small opening is for the pinhole repair according to the original invoice. The first report matched exactly what work was completed on 3 Feb 2026. This new report is fraudulent. I do not blame Shane T. His goal is to maintain the contract with our condo; however, there is what is right and what is unethical and illegal. I can understand the reason for the new report based on the PM's requests but where is the ethics? Creating a false report about work that was never completed by Shane T on 3 Feb 2026, brings this plumbing company into this dispute as they caused the dispute by creating a second report about work that was never completed at the condo on 3 Feb 2026. The photos provided about the shower repair are not for my condo. No work was done either in the hallway nor inside my unit for this supposed "shower" leak. No further water leak occurred after the 3 Feb 2026 repair. The water leak was only in the hallway and no water leak was in my unit. The only water entering my unit was due to the fan placed at my door. I've downgraded this company to 2 stars due to the owner's response. Update: I asked Total to retract their 2nd report and they have declined. Now the PM changed her story too. I've decided to file a Police Report for the Board members, PM and Total for the fraud.

Jose Arato

Mar 2, 2026

As a member of the Condo Board, I recently hired Total Plumbing & Mechanical to replace two toilets in my unit. Since they already serve our condominium, I had high expectations, and they truly delivered. While we encountered a slight miscommunication with the initial order, I couldn't be more impressed with how the team handled it. A massive thank you to Ilenia for taking over and overseeing the entire process to ensure everything was resolved smoothly. Her coordination made all the difference. I also want to thank Zareh and Zabi for the first installation, as well as Anthony for taking over the second installation. They were all incredibly diligent, taking the time to double-check every measurement and ensuring the technical side of the fix was handled perfectly. It’s easy for a company to be good when things go perfectly, but you see their true colors when they have to fix a mistake. This team took total accountability and made sure I was happy with the final result. Highly recommended for any condo owner!

Eleanor Mintz

Mar 2, 2026

It is a pleasure to write a review of Total Plumbing & Mechanical Inc. I was having trouble with my sinks draining, it had been ongoing for several years. Our property manager gave a glowing report about Nathaniel and it was the best thing that happened! Nathaniel not only fixed our drainage issue but also took care of a broken pipe. All this within two days of calling Total. Please use this company, you won't be sorry that you did.

James Cham

Jan 20, 2026

Total Plumbing was very easy to book an appointment with, with their vast manpower that I was able to get service the same day. Amedeo and Lazio were very professional and efficient and was done in no time. Definitely will call them next time around

Ken Lake

Dec 11, 2025

Total Plumbing is AMAZING I EVERY WAY. They are our corporation plumbing company. All plumbing crew are amazing and touch base with me every time they arrive. Total plumbing from the owner to every crew that works with total plumbing are so awesome and fantastic. This is THE BEST!!! plumbing company in Toronto. I always appreciate what they do to save my building from leaks. I'm a condo Operation's Superintendent. When called they show up so fast. Thank you for their service