Total Image
Total Image offers trendy and classic cuts, styles, and colours for the whole family, using the latest professional grad...
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Total Image offers trendy and classic cuts, styles, and colours for the whole family, using the latest professional grade products. The salon provides services such as haircuts, styling, and colour highlights, including ombre and balayage. Total Image is located inside Burlington Mall, making it a convenient option for those in the area.
Hours
Services & Pricing
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Reviews
Read customer feedback, ratings, and service experiences for Total Image.
Kiranjit Kaur
Absolutely unacceptable. My sister and I booked my appointment in advance and arrived on time. Instead of honoring the scheduled time, I was told another client who showed up early was being taken first and my sister would need to wait an hour. So apparently, arriving early gets rewarded and arriving on time gets penalized. There was no apology, no accountability, and no effort to fix the situation. Just a matter-of-fact attitude, as if wasting a client’s time is normal practice. Appointments exist for a reason. If they are going to be overridden by whoever walks in early, then don’t bother booking them at all. I left. Extremely disappointing and unprofessional. If zero stars were an option, that would be generous.
Total Image
Raj Kaur
I had an appointment booked in advance and arrived on time. I was told another client who came early was being taken first, and I would need to wait about an hour. There was no apology or acknowledgment of the inconvenience. It felt very unprofessional and dismissive of my time, so I chose to leave. Extremely disappointing experience. I would give them 0 star.
Total Image
Breana Amorim
Original visit was a great experience however came back to do a root touch up, the website and sign outside of the salon advertises $90, meanwhile it costed over $200 - with zero warning. The explanation was "because its blonde hair" so the roots needed to be bleached... so be specific in your pricing online/signage or give your clients a heads up respectfully. Not to mention the roots are a different color than the rest of the hair. I'm severely disappointed. We will never come back again.
Total Image
Minty Mocha
Catherine did an amazing job, she knew exactly what I wanted and everything went smoothly. I will definitely return here for my next haircut, thanks again Catherine!
Total Image
Alyssa Bruce
I came in with extremely damaged hair from bleaching it myself at home with drugstore products, Maria fixed it for me within 3 hours and took me from yellow and orange to platinum blonde, and it looks absolutely amazing! The ladies here are so sweet they offered me food and drinks and kept complimenting me, i had an amazing experience by far the best salon ive been to!🤍
Total Image
Review summary
Some customers had negative experiences with scheduling and pricing, feeling that their time was not respected and that prices were not transparent. However, others had very positive experiences with their services, praising the work of specific stylists. Overall, experiences seem to vary widely.
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