Swan Laundry Drycleaning

s jay

Jan 10, 2026

I brought my $1,700 coat to Swans for the third year in a row — once per year — and had never had an issue until now. This time I was very specific when I dropped it off: I told them to be extremely careful with the leather around the zippers and the fur on the collar. I was reassured, “Of course, no problem.” Three weeks later I picked it up and my coat was in unacceptable condition. It was covered in white blotchy stains and the leather around the zippers was completely washed out and visibly damaged. It looks dry-rotted and faded — borderline ruined. When I complained, instead of taking responsibility, they tried to gaslight me by saying it was already like that when I brought it in. That is absolute nonsense — I specifically warned them about those exact areas because they were in perfect condition and I wanted to keep them that way. When I showed them a photo of me wearing the coat in perfect condition before bringing it in, the manager became aggressive, dismissive, and hostile, repeatedly insisting it was “my fault” and implying I was imagining the damage. I was essentially called delusional instead of being treated like a paying customer whose expensive property they had clearly damaged. Instead of offering to fix the damage he gave me my $37.50 back. Let’s also note here that each other year I’ve taken the coat in it costs just over $100 for a good clean. Can we take the significantly discounted rate and an admission of guilt? I’d say so… This is unprofessional, dishonest, and unacceptable, especially when you’re trusting them with high-end clothing. If you care about your garments at all — especially leather, fur, or anything expensive — do not take them here. They damage your items and then refuse responsibility. Consider this a warning: take your quality clothing elsewhere. Below is my coat in perfect condition. They kept my coat to remove the white residue so I’ll update with the damaged photo later.

Luis Albero

Nov 29, 2025

It says coin laundry but it does not do it. Instead they offer a small wash and dry for 65 CAD. Crazy expensive.

Elle cruz

Mar 29, 2025

I walked so far to wash few clothes it was just a pair of Uniform, top and a bottom and two of my blankets but the owner didn’t seem interested…. Seems quite odd!! All the machines are empty and it would have just taken him an hour and I requested if he can just accommodate, well I am never coming here….. Adios….

Benjamin

Dec 19, 2023

the best downtown - the launderer is very proffesional - priced a little higher but the quality of work is evident. i can safely say the best downtown again and give the rare 5 stars from me.

Jonathan Taylor

Aug 17, 2022

Caroline and her team are the best. Fair price for exceptional service. The level of care afforded our personal belongings was well beyond expectations. Thank you. Will return when back in the Vancouver area.