Stillwater Spa

We walked into the Hyatt and the customer service was lovely from start to finish. The concierge and spa receptionist were warm, welcoming, and professional. The spa itself has a classic charm; a little outdated for 2025, but it gives off that 1990s rich and bougie feel. The waiting area was cute, with snacks and drinks, and the overall ambiance was calm and relaxing. That said, the facial itself was disappointing. My facialist was friendly and kind, but for the price I paid, the treatment felt very mediocre. It was more of a gentle face massage than a true facial. There were no tools or devices used, no steam, minimal extraction, and no suction or deep cleansing steps. I think I had a hot towel applied about eight times and one cold towel at the end… and that was essentially it. Overall, it’s a nice spa for relaxation, but I wouldn’t recommend coming here for a facial. Extremely underwhelmed by the service considering the price.

Massages were lovely. Staff were great. The steam room and whirlpool are in the changing rooms so going with someone of not the same gender will be alone for that part.