Rootz I Salon & Boutique

Ashley G

Jan 25, 2026

I can’t say enough amazing things about this salon and Alanna! From the moment I walked in, I felt welcomed and taken care of. The space is beautiful, clean, and relaxing — you can tell they really care about creating a great experience, not just a haircut. Alanna took the time to really listen to what I wanted, offered helpful suggestions, and explained everything before getting started. Their attention to detail and skill truly show — this is hands down one of the best haircuts (and styles!) I’ve ever had. My hair feels healthier, looks incredible, and is so much easier to manage now. On top of the talent, everyone there is warm, friendly, and professional. It never felt rushed, and I left feeling refreshed and confident. If you’re looking for a stylist who genuinely cares and delivers beautiful results, this is the place. I’m already looking forward to my next appointment!

Amanda Stanyer

Jan 22, 2026

This was my first time going to this salon as my previous hairdresser moved to Chilliwack. The salon was recommended to me so I called to book an appointment. When I called to book, I was asked if I wanted a partial or full colour, and I said I didn't know what was needed (I've only ever had balayage before). They told me they would book me a partial for the time being and have the stylist assess if more was needed to be done. I was initially happy with the colour until I got home and noticed that the entire bottom half of my hair was untouched and still had my old colour which was more orangey and looked bad when my hair was half up (For context, the photo I showed the stylist of the length I wanted was a photo of me with my hair half up). I called and left a voicemail asking for a free touch up because I was under the impression that the bottom half would be done. They got back to me saying that I got what I asked for (a partial) but that they could add some lowlights into the orangey part to make it look more like my natural colour. I was happy with that, so I went back in, but I was made to feel like it was my fault for not understanding what was being done and there was no accountability taken by the salon. In the past, I've always had stylists ask / educate me on what's being done on my hair rather than just expect me to know. When I left the salon there were still orange spots in my hair and I cried when I got home because I felt dumb and embarrassed. I understand I was only booked for a partial, but I was told that they could do more and then made to feel in the wrong when they didn't. I would have been willing to pay for a full head if that's what was needed. I still have not heard or seen any responsibility taken by the salon for the miscommunication and am overall sad and disappointed. Edit (because it won't let me respond to their reply): Rootz only got back to me AFTER I wrote a review, which I wrote due to not hearing back about my concerns. While the manager did offer to do my hair, she said the situation sounded like it was "not a personality fit" rather than people not doing their job properly. She only apologized when I started crying on the phone because I expressed how anxious I felt about returning to the salon due to my previous experience. Also, the "corrective work" still left orange spots in my hair so it did not fix the issue.

Amber Lajeunesse

Jan 19, 2026

Booked a hair appointment I was super excited about with a stylist for the first time, knew about their 48 hour cancellation policy and respect it, but found out some personal news this morning and recommended by my doctor not to proceed with the appointment. I immediately let the salon know. I totally understand a hairdresser's time, but grace in these circumstances needs to be considered. Still getting charged $150 in exchange for my comfort level is hard to swallow.

shannon em

Nov 20, 2025

had my first appointment at this salon last night and from beginning to end i had an amazing experience! reception was friendly and welcoming, Mariah did a full head of highlights and i could not be more happy with the results. i showed her a few inspo pics, im not too picky with my hair- everyone's hair is different and you cant expect everything to look exactly the same as curated photos but she nailed it!! so happy i found a new hair stylist to go to now and she was a pleasure to chat with! looking forward to my next appointment at this salon :)

Jordyn Gagnon

Oct 26, 2025

I can’t say enough good things about this salon and about Anna! She is truly amazing — blonde is her thing! She absolutely nailed my color, got the tone perfect, and my hair has never looked or felt better. You can tell she really knows her craft and loves what she does. The salon itself is stunning — clean, bright, and so welcoming. The layout is open and airy, with the perfect relaxing vibe. It’s in a great location too! If you’re thinking about going blonde or just want an incredible stylist and salon experience, go see Anna — you’ll be obsessed! 💛✨