Rocky Ridge Pet Hospital

Ana Gannon

Feb 6, 2026

The front desk is disorganized, have a terrible unnecessarily difficult attitude. Booking a simple appointment took weeks of back-and-forth, long holds, contradictory information, and zero effort to accommodate a working parent. I was repeatedly put on hold, redirected to email (only to be told later they don’t book by email), and given conflicting guidance about whether it was okay to come in when I was running 10 min late, only to arrive and be turned away. I went to the extend of booking two separate appointments on the same day for my two dogs, and one of them was cancelled without clear notice, and when I went to the clinic to be turned away again, the office manager dismissed my experience entirely and attempted to reframe the conversations in a way that did not reflect what actually happened. There was no accountability, empathy, or attempt to resolve the situation. If you have a flexible schedule and unlimited time (and pacience), this clinic may work for you. If you value clear communication, basic professionalism, and respect for your time, I would strongly recommend looking elsewhere.

Alyssa

Feb 2, 2026

Rocky Ridge Pet Hospital has taken such wonderful care of our girl Cali over the years, and we will always be grateful for the compassion and dedication they showed her, especially in her final moments. From routine visits to the hardest goodbye, the entire team treated Cali with kindness, patience, and genuine care. Knowing she was surrounded by people who truly cared about her brought us comfort during an incredibly painful time. A special thank you to Dr. Vivian for her compassion, professionalism, and gentle care. She helped us through one of the most difficult times a pet parent can face, and we will never forget the kindness she showed our family and Cali until Cali’s very last day. Thank you to everyone at Rocky Ridge Pet Hospital for all that you have done for Cali and for us through the years. We are deeply thankful.

Sharina Birney

Mar 11, 2025

Have been going here since before It was sold to Vet Strategies. The kindness caring and compassion these lovely people face every situation, difficult person, hurt, dieing or new to the world animals is second to NONE. I was recently in the clinic when a client on the phone put the poor receptionist in tears. Crazy busy day, only one girl up front answering phones, checking people in and out. The receptionist handled herself so amazingly. And when the "person" on the phone finally broke that young woman down to tears. The office manager whom was in the back helping with surgeries( definitely multi tasking) wasable to take a moment away to support her staff. I could not have been more impressed, she was polite, professional but wouldn't take any BS. Way to support your staff. Even more impressed with you all seeing how not only do you provide the animals with a world of kindness. You also treat your staff and clients (no matter how horrid they behave) with the same respect. Will not be leaving anytime soon. Keep up the good work. You ROCK!!

Sasha Arsov

Mar 10, 2025

If I can give 0 stars I would but this is simply not possible. Since Dr. Charly retired and sold his practice, this place is going downhill. While Dr. Vivian is a wonderful doctor, the reception and the clinic manager have an attitude that is unspeakable. And yes, in their response I am quite sure they will say I was rude but trust me when I tell you that it takes a lot to get me speaking sternly (not rude but I guess some people don't know the difference). Say being put on hold for over 30 minutes, being lied to (such as "I'm checking your file", then ask me questions that certainly indicate my file was not looked over while being put on hold yet again, or "I am all alone from the staff here" , yet, the clinic manager magically appears once I have voiced my displeasure. Being threatened to not take my hurt dog for an appointment, and be spoken down to - I can go on, and on, and on... In addition, they no longer work on weekends, appointments take days, and overall service is disappointing to say the least. To my understanding, the clinic has been sold to a corporation by the name if VetStrategy. Take my advise and steer clear from this clinic and book your furry family member at a privately owned clinic. The prices are no different, and I am sure that you will be better taken care of. Just the way we once were before Dr. Charlie's retirement).

Stefan Schulhof

Mar 19, 2020

Dr Alice Chan is the best veterinarian I've ever seen to date. Not only is she a great and carrying vet but she's also wonderful person.