Richmond Physiotherapy - pt Health

Iris M

Feb 26, 2026

I had physio treatment here and the therapist was very professional and helpful. I’m happy with the treatment itself. However, my experience with the front desk was disappointing. I was told that direct billing was not available for my insurance, even though I have used direct billing at other clinics. The staff said they would submit the claim manually for me and that I did not need to submit anything myself. I paid the full amount and confirmed multiple times that I didn’t need to file my own claim. I was told it was not necessary. Later, when I checked online, I saw that there was no claim record. After contacting my insurance company, I was informed: “Upon reviewing we do see that your claim was cancelled by the provider.” I don’t understand why this happened. Although the therapist was excellent, this experience with the front desk was frustrating, and unfortunately I don’t think I will be returning.

Nga Luu

Jan 22, 2026

Andrew Tam has been my physiotherapist for many years, and I can’t recommend him enough. He is very knowledgeable, attentive, and explains joint mechanics and treatment goals clearly. The dry needling was done with great care, and I noticed a significant reduction in joint pain and stiffness, along with improved movement and comfort. If you’re dealing with joint pain and considering dry needling, Andrew is someone you can trust.

Angela Cheng

Jan 18, 2026

Andrew has been an excellent physiotherapist for my car injury - whiplash. He takes time to listen to your areas of concern and walks you through his rehab plan. I’ve been making a steady recovery and highly recommend him!

Lingfeng Shen

Jan 7, 2026

Andrew is a highly professional and knowledgeable physiotherapist. He took the time to thoroughly assess my condition, explained the treatment plan clearly, and tailored each session to my needs. His approach was effective, and I noticed steady improvement throughout my treatment. I would highly recommend Andrew to anyone seeking quality physiotherapy care.

L H (Bontakun)

Nov 27, 2025

It was my first time coming here for physio and Andrew Tam was amazing. I injured my forearm during a workout session and he tailored a treatment plan that worked perfectly for me. My arm is fine now after two sessions. Definitely recommend him. Keep up the good work!