Prestine Drycleaners

Brandon Cheverie

Feb 19, 2026

We are beyond angry and disappointed. We paid $50 for “dry cleaning” and every single item came back worse than when we dropped it off. Nothing was cleaned properly. Not one stain was removed. There was zero improvement. Instead, our belongings were damaged. Our duvet — which cost $500 from The Bay — now has massive holes in it that were never there before. It was in good condition when we brought it in. It is now completely ruined. And since that store location is closed, it cannot even be replaced. This is a permanent loss caused by your business. Multiple other items were also returned damaged, worn down, and unusable. Some look shredded. Some look weakened. None look professionally cleaned. It honestly looks like our things were mishandled and thrown through harsh equipment with no care. We trusted this business with expensive personal property, and it was destroyed. What makes this even worse is the lack of honesty and accountability. When we picked everything up, the employee said absolutely nothing. No warning. No explanation. No apology. We were simply charged and sent away, despite the obvious damage. We only discovered the full extent after returning from a long trip and unpacking. That is when we realized hundreds of dollars’ worth of belongings had been ruined. Let’s be clear: • Paid $50 • No proper cleaning • No stain removal • Multiple items damaged • $500 duvet destroyed • Cannot be replaced • No warning given • No accountability This is not a minor mistake. This is unacceptable handling of customers’ property. We expected professional care. We received negligence. If you value your belongings, do not bring them here. We trusted this business and paid the price for it. Extremely disappointed. Completely unacceptable.

Vince Wruck

Nov 22, 2025

I had a blazer and a pair of slacks cleaned here. Met different staff during the drop-off and pick-up. Both were extremely friendly and efficient. My clothes were cleaned and pressed and in excellent shape when I picked them up.

Carol Barth

Dec 12, 2024

Prestine stretched my merino wool sweater by more than a size, in body and length. Their attempt to return it to size took more than 3 weeks, and several phone reminders. Now the neckline is warped and doesn't lay flat, the fabric is damaged throughout, and it is shapeless. It likely was placed in a hot dryer in an attempt to shrink it, not a good idea with a fine wool. It is not wearable. Won't be taking anything more there.

Jo MacDonald

Sep 26, 2024

Superb service! The staff not only did a tremendous job on a difficult woolen piece, but they accommodated my tight timeline and were extremely considerate! Unexpectedly great service!

Vena Isabella

Dec 25, 2022

I moved to Victoria recently from Los Angeles. Since the prices are so much higher here I always ask first. I needed my dress clean for a Christmas Day dinner and brought it to Pristine Cleaners at 98 Brunswick Ave. on Dec.22. I had called before And asked if it was possible to pick it up Dec. 23 or 24. Before I left the dress I asked the price-she looked at a price sheet and told me $22-25 & it could be ready the next day (she did not imply it was a rush order or it would cost extra etc.& they were open until 6pm on Fri23 & Sat24.12 pm. I had a witness with me. A man called Fri.23 9am & asked me to pick up before 12:30pm because they were closing early. My friend (the witness) picked up the dress & was charged $36.75. I called & complained. On Dec.24 a man called saying that I was unhappy with the service. I said it was the price in a civil manner. He said it was a cocktail dress & a rush order. I told him in a civil manner that I was told a price of $22-$25/it wasn’t a cocktail dress or told it was a rush order & I would never have left my dress if I knew I would be charged this high amount of $36.75. He said I wasn’t even being charged for a rush order meaning it could of cost a lot more & asked what I wanted to do about it . I said I wanted my money returned from the difference of $25.00. He used the F.. word & hung up.