Planet Fitness

Lan Lang

Jan 30, 2026

The gym is tended to and clean. The staff is nice. But the fans are beyond annoying, constant cold wind blowing on me, zero heat in the bathrooms is why nobody uses the showers. I see this is a complaint often online. I get people get hot, but in winter, the constant fans and lack of heat are so uncomfortable. KILL THE FANS! just have normal central air. My goodness!

Leah Fraser

Jan 8, 2026

Been coming to this gym for years, I absolutely love the staff, they are always friendly and patient, they care to get to know their customers! They’ve recently renovated and added new machines and I love it. But unfortunately I am moving and this is the only location on the island so I’ve had to withdraw my membership and I was super bummed about it ! I hope one day they can open up another location

Savannah George

Jan 7, 2026

The state of the gym from what I recall was good. Clean and well kept. But!!! I do not recommend! I have been trying to cancel my membership for 4 consecutive years. I do not live anywhere near this city anymore, I haven’t used their services for lord knows how long. The first year it was requested that I bring a letter by, so I bring a letter in an envelope. The years following I mailed letters to: Planet Fitness Inc., 4 Liberty Lane West, Hampton, NH. Because I was then advised to Mail a letter if I live far away. I have also submitted a complaint a year ago in hopes someone would respond, that would have been a dream come true. But no, not a peep not a whistle from any sort of management. We’re told we need to submit a letter in person in order to cancel. Which has been done on a few occasions. Since Jan 2024 alone that’s $711.66 robbed from my account. + 3 years since I’ve moved away from Nanaimo. Also be aware… staff will remind you how long they worked there before helping you and that they never seen your letters. (I can’t even remember a work letter from 3 years ago, and I was promoted that early) They also won’t empathize and try to help find any alternative ways of helping. I highly recommend steering clear all together if you don’t plan on staying in town. Hugely inconvenient:)

Byron Deal

Jan 3, 2026

Fitness World Nanaimo is an outstanding gym. The equipment is well maintained, the members are welcoming, and the staff consistently go above and beyond. Connor McIntosh, one of their personal trainers, is exceptional at what he does. He’s personable, motivating, and genuinely invested in his clients’ success. His extensive knowledge, combined with his encouragement and commitment, makes him worth every penny—and then some. He’s truly a valuable asset to the gym.

ZoeSeagul2

May 6, 2025

Love our gym From the updated equipment to the great selection of equipment rooms, it's a great experience. We enjoy the hydro Massage and the chairs after a great workout. The manager is the BEST really listens and keeps the place clean and running smoothly!