Pinpoint Physiotherapy & Health

Jan Laffin

Dec 13, 2025

Dr. Kelly Robertson is fantastic. She is highly professional, communicates clearly, and genuinely listens. I felt heard and respected throughout my appointment. She is also very personable, which immediately put me at ease. I would highly recommend her to anyone looking for thoughtful, patient-centred care.

J Ferguson

Dec 2, 2025

Kayla Larson is simply the best! She fixed me when I thought all hope was gone! Pinpoint is such a great clinic! Everyone practicing there is top notch and the staff is friendly and goes above and beyond to accommodate and get you in when you are in need. It’s my go to! I highly recommend!!

Jackiegoheen26 Goheen

Nov 28, 2025

My experience at Pinpoint Physio with Kayla has been so positive for both my physical and mental health. I appreciate the shared values of optimal health and wellness. Kayla is an expert in physiotherapy and has made an incredible difference in my fitness goals. I recommend her to my family and friends. I always look forward to my appointments.

Arlene Blackwell

Nov 25, 2025

I chose Pinpoint Therapy in Nanaimo for my rehabilitation after my total knee replacement I was very impressed with the office and staff. Ample parking was a bonus, friendly front staff and a clean and bright office I am so pleased Kayla Larsen is my therapist. Before my surgery I was told by many friends that if you like your therapist they are not doing their job. In other words, to get results you need a drill Sargent . In my opinion there is nothing further from the truth. After my surgery I felt broken and depressed. I did all of my exercises but felt like I was going nowhere fast. Kayla is an excellent therapist but she also has a way about her that she can sense when you also need that boost, more confidence and even a hug. She is so energetic and truly concerned about how you are really doing, mentally and physically . I actually feel more confident about my progress when I leave after my treatment. It has been an interesting journey for me. I had no idea that therapy was not just about getting my new knee to work but to tell myself I am doing okay . I look forward to the day when my therapy at Pinpoint is complete, but I will never forget the true kindness I was shown Thank you

Johnny ZZZ

Nov 24, 2025

Kayla is an exceptionally professional and knowledgeable physiotherapist. She is kind, patient, and always communicates in a way that makes you feel understood and supported. Her treatments are highly effective, and I truly feel the difference after each session. I’m very happy that Pinpoint has such an amazing therapist on their team. Highly recommended!