Phoenix Dental Implant and Invisalign Centre - Vancouver, BC

Max Fan

Mar 1, 2026

I’m disappointed with the lack of follow-up. I emailed the clinic over two weeks ago regarding a concern and did not receive a response. During multiple phone calls, I asked whether the dentist would check my teeth along with my X-rays during my cleaning appointment without an additional fee. During the final call, the clinic staff member told me, “I think you worry too much.” This was particularly dismissive and unprofessional. It made me feel judged and uncomfortable, and left the impression that I should not ask further questions. As a result, I still did not receive a clear answer by the end of the call. At the appointment, I was informed by the hygienist that the dentist would only review my X-rays and would not perform a check-up unless I specifically requested one. I was told that if I wanted a check-up, it would require an additional fee. I was also informed that it was assumed this had already been communicated to me, which was not the case. I believe this information could and should have been clearly explained during the earlier phone conversations, without implying that my concern was excessive. Because I care about my dental health, I decided to request a check-up. During the check-up, issues were identified, and I later had two fillings done. Overall, this review reflects my dissatisfaction with the communication process, not the clinical care itself. The communication over the phone felt overly casual and not appropriate for a healthcare setting. Given the clinic’s strong rating, I expected clearer and more professional communication when raising a health-related concern.

Breanne Houweling

Jan 14, 2026

I’ve been a patient of Dr. Lims for the past year. From the receptionist, dental assistants, to Dr. Lim’s professional expertise and amazing dental work, i’ve never felt so comfortable and well taken care of as I do at Phoenix Dental. She answered all my questions and concerns so thoroughly and I was comfortable throughout the procedure. Due to the excellent work of this team and Dr. Lim, I will be returning for all my future dental work and will be referring friends and family. The reviews here, speak for themselves!

Coleen Creamer

Jan 9, 2026

Dr Lim is fabulous and so is everyone else who works there. They’re very kind and reassuring and Dr Lim did an amazing job. I was a little nervous as I was having a root canal, but I wouldn’t be so nervous next time. If I could give Phoenix Dental six stars, I would.

Uyen Vo

Nov 1, 2025

Staff are super friendly and welcoming. Dr. Lim is great! She is gentle and she makes me feel so comfortable. I also got my wisdom teeth removed here and it was a good experience as well.

Sherwin Leung

Oct 17, 2025

In the past, visits to the dentist have never been something I looked forward to, and have always just been so-so or bearable at best. There was always some apprehension before every visit and a feeling of slight uncomfortableness during. But here at Phoenix Dental - as surprised as I am - I can say that my experience has not just been comfortable, but also enjoyable! Dr. Lim was was really gentle, and without me even asking her to, kept me informed of everything that was going on during the visit. Without hyperbole, I felt so relaxed I almost felt sleepy at one point while on the chair. Although I had only met Nu once before, she remembered things about me from my last visit and she went out of her way to help/explain things to me. All the ladies at the front desk are so nice as well. Dental offices always felt intimidating and cold in the past but they create a warm environment that puts you at ease. The dental hygenist did a great job as well! Overall, I'd highly recommend the dental centre. It's a clean, friendly, and experienced place where the staff really care and put in the effort to make each visit a positive experience for you.