No 2 Road Animal Hospital

Patrick Zhou

Feb 2, 2026

I brought my dog Tango in for diarrhea and some vomiting after he ate goose poop. My concern was never the cost itself, but the lack of explanation, compassion, and communication throughout the visit. Dr. Malhan was the attending vet. From the beginning, there was no walkthrough of what was being recommended or why. No explanation of the blood work or stool sample, no discussion of similar past cases, possible outcomes, or alternative approaches. Procedures were attempted on my dog without being explained to me first, and when Tango understandably reacted poorly, the vet appeared frustrated and annoyed rather than patient and reassuring. Shortly after, I was presented with an invoice totaling around $700 and asked to sign immediately. When I hesitated, I felt pressured and subtly shamed, along with a dismissive shrug and warning that “he might get worse.” The interaction felt more transactional than compassionate. As someone that sometimes struggles to say no, I left feeling more anxious and cornered rather than supported. Ironically, Tango is completely better within a day with a bland diet of rice and chicken and some probiotics and his bowel movements back to normal. I don’t believe Dr. Malhans is a bad person, but actions speak louder than words. The experience reflected a stronger focus on billing than on client education, empathy, and genuine care for both pet and owner and that was deeply disappointing. That said, Emma at the front desk deserves recognition. She’s always been kind, patient, and thorough, and consistently making sure I understood everything and had all the information. I truly hope this practice reflects on how it communicates with and treats pet owners in vulnerable moments. Compassion, clarity, and care should always come first.

Jen

Jan 29, 2026

I use to like this place but just had receptionist raise her voice at me after asking a follow up question about a dental quote for my dog I asked how much per tooth extraction as other vets have a scale of price like $30-70 per extraction I explained several times I have a quote and my dog has been seen and she got angry about asking cost of extraction if any needed and raised her voice at me *The response says she didn't know I had a quote but I explained this and it should be in their email/ my dogs chart ? I gave her all the information and she put me on hold then raised her voice at me* I did not just hang up she raised her voice at me when I explained again what I was asking and then got sick of it and said I will go to a different vet since she can't even answer my questions then I hung up

Bilgen Ozkalkanli

Sep 11, 2025

We just walked in to change our existing clinic to No 2 Rd Animal hospital. I'm so glad that I did; they were so great with every step and they took great care of our baby Bengal boy with his neutering process. They always followed up whether all good or we had any questions. Which I always had :) Thanks a lot guys! Highly recommend this clinic.

R Reddy

Jan 20, 2025

Excellent Veterinarian and staff that we as well as our lil guy trust. They are knowledgeable, accessible and go the extra distance with post follow-ups and appointment reminders. Always happy to give advice and share detailed information about care provided. This is our vet for life. And we highly recommend. Never once felt overcharged or misled these guys are Honest and put simply they are awesome. #Richmonds Best Vet. Thanks for taking such good care of Capone.

norei pira

Mar 21, 2024

Dr. Aulakh is very kind and professional. He took care of my cats very well. Thank you for providing such detailed information about their health. Best vet ive been to. All staff here are so fantastic and knowledgeable:)