Natures Gentle Touch | Natural Hair Care Products in Nigeria.

Without a doubt, Nature Gentle Touch salon is a one stop shop for a wholesome hair treatment. From the thorough hair washing to the expertly done steaming and twisting, every step was superb. I must also commend the helpful and highly professional stylists who made the experience even better. I definitely will be back!

I visited this salon yesterday after seeing positive reviews, and while the stylists who handled my hair were gentle and professional, the overall experience was disappointing due to extremely poor customer service at the reception. From the moment I walked in to the point of leaving, the reception staff were unwelcoming and made me feel uncomfortable. Despite spending over ₦50,000, I felt tense throughout my visit instead of relaxed, which is the opposite of what a salon experience should be. I don’t mind paying a premium for my hair when the service is worth it, but to me, customer service is everything. Unfortunately, the poor attitude and lack of professionalism at the front desk completely overshadowed the good work done by the stylists. I won’t be returning, and I strongly believe the salon needs to invest in better training for their reception staff, as it significantly affects the overall customer experience. Update: After sharing my experience, the Business Development Manager reached out, listened attentively to my concerns, and apologized sincerely. He also offered compensation, which I genuinely appreciate. His response made me feel much better and showed that the salon values feedback and customer satisfaction. I hope this level of professionalism is reflected consistently across all staff going forward.