Mr. Plumber

Mr. Plumber strikes yet again!!!! Need a single bead of caulking done if my bathroom tub just around the edges where my tub meets my wall. Thinking I would be helpful, I removed all the old caulking for the plumber. Plumber shows up while I’m at work so just the wife was at home. He didn’t give her a heads up on the price and went to work. Less than an hour later he tells my wife we owe over $300 for less than an hour worth of work and $25 in supplies for a single tub of caulking. Was originally told that the first hour is $110 and ever 30 minutes after that is $50. How does that add up to over $300? Then we were told his time starts when he leaves the shop till he returns to the shop and because he stayed a minute extra we still get charged the $50. I feel like their business wouldn’t have such horrible reviews and reputation if the customer service was better in the plumbers part. Woman on the phone was awesome but some heads up that a 45 minute job would cost that much would be nice. Because if that was the case I’d rather try myself. That being said. We will have to see if his caulk job holds up over time.

The pile of bad reviews should steer you away from using this plumber, but I will add my experience to the list. I called this company to fix a leaking dual flush toilet in a rental property I own in PA. I called, made an appointment and was informed charge was minimum 1 hr plus shop supplies. I gave my visa for automatic payment and convenience. Plumber shows up with an apprentice. Boasts to this apprentice how easy this job will be, “fixes” the leak in less than half an hour, then demands and badgers my tenant for payment. She refuses, informing him she is the renter and it was arranged with the company that the landlord pays. Fast forward 3 weeks later, my smart water meter alarm is chirping and my tenants can’t figure out what it is, I call the emergency line for the city, they come and inspect and tell me the issue is in the house : it’s the same leaking toilet. I call Mr plumber. Pull up my receipt, tell them first the leak is not fixed and according to this fancy smart meter app that I installed at the time my emergency notification went off, that the leak never stopped and has been going since they “fixed it” on their last visit. Second, I was charged for the apprentice! I was not informed and I did not agree to this. The receptionist couldn’t do much, and said all her guys “were out on big jobs.” So maybe tomorrow the issue can get fixed. I ask for call from the owner- because this is not acceptable. The owner and his wife both call me. I explain the issue, and at no point was there an apology, or an explanation to justify the $230 for a journeyman and an apprentice for a “simple job,” he tells me he has to train his guys and isn’t getting into it- but he also doesn’t inform his customers that you’re paying FOR A SECOND PLUMBER, to which I had not consented! This was not a 2 person job. I was told to replace the toilet is $300 plus labour (so maybe 4 guys would show up this time?) I asked if I could supply the toilet and the owner responded “don’t come to me when it shits the bed.” I asked for a refund, to which I got a “ha probably not”. $230 later I still have a leaking toilet and a high water bill. So in summary, the customer service is poor, customer satisfaction is poor, misinformation is HIGH, and apparently they can’t even teach an apprentice a “simple job”. This company is shady and will steal your money and waste your time. If you are an apprentice, go learn somewhere else because you won’t get what you need here. Hoping those “big jobs” get done right