Launch Rehab Richmond | Physiotherapy RMT

Danica Ortiz

Mar 5, 2026

As a new client, I’m very happy with both the staff and the environment here. The location is also very accessible. The front desk team is very welcoming, keeps up with appointments, and always guides me well through the process. Derek has been excellent at addressing my concerns and helping me improve my overall body health. He provides at-home exercises that fit my lifestyle and schedule, which has been very helpful. Marco was also great, he understood my pressure preferences and focused on the areas that needed the most work, which really helped my body feel better. Overall, I’m very happy with my experience at Launch Rehab. I appreciate how the staff have helped support and improve my body health.

daryl derksen

Feb 20, 2026

I went to launch rehab for pysiotherapy after a motorcycle accident that resulted in a broken collar bone, five broken ribs, and a broken finger. When I began seeing Kevin I only had 50% movement in one arm, almost no movement in my hand, and stiffness and weakness throughout most of my body. After five months virtual all my movement is restored, all my strength has returned and I am actually more flexible than before the accident. Kevin and the entire staff at launch provided top quality therapy and were always friendly and professional. I cant say enough good things about them, and will always be grateful for their help in my recovery.

Andrew Lee

Jan 17, 2026

Fantastic experience. Firstly, Launch Rehab's clinic is clean and professional. Welcoming reception and the interior is nice. Secondly, the physiotherapist I worked with, Derek Ku, is great. Derek Ku really pinpointed my issues in my traps and neck and asked thoughtful questions to figure out my issues. I've gone to many clinics and massages but it was not as helpful as Derek's physio treatment. His passion for his work is contagious and is knowledge in human physiology is clear. I'm going back to him for a 3rd session and it feels like this pain I've been dealing with will soon be resolved. Highly recommend Launch Rehab and Derek Ku as a physiotherapist. ps. the owner of this clinic, Adrian, surprised me with a gift basket which made this whole experience even better. Check out this place if you're looking for treatment.

Riley S

Jan 17, 2026

I usually review food never do any for medical related industries, however this one is different. The moment you walk in you are greeted with care and you’re never left out. Scheduling is a breeze with an account and pretty accurate on arrival. I had Tom today wonderful handsome man and he did some great evaluations with me. He is super nice to talk to and is genuine about life. Given his accomplished knowledge of the human anatomy infrastructure of cranial nerves he easily access the following data of what was wrong with me. The following outcome of a tendon issue, he then sent multiple high energy sound waves into my tendon. He reassured that it’s safe and gave a wonderful conversation on how it’s used. The exercises were highly mechanized with mild discomfort to promote strength and healing of the tissue. I really felt my fibres getting stronger by the moment. In the end I was greeted with goodbye and ended with some chocolate given by the lovely front desk. Highly recommend Tom and this clinic however parking can sometimes be a pain but all and all it gets the job done.

helan ali

Dec 17, 2025

I honestly love this clinic and all the people that work here. I see Christy for Chiro, Gianne and Don for RMT, Hiroe for acupuncture, and Ethan for Physio. I have yet to come to a clinic where I am satisfied with all the people that I see. The front desk is always welcoming me as well as everyone else who wants in with a nice smile and are all very kind. I am a picky person when it comes to stuff like this but these people listen to my needs and genuinely try to help me in my recovery. 12/10 would recommend. Check out the people I listed, you wont be disappointed!!