La Clinique Dentaire Pierre Mayrand

Vincent Boutot

Jun 20, 2025

Twenty-five years with Dr. Mayrand (since I was born) ruined by an interaction I consider unacceptable with his staff. Upon arriving at the dentist's office, I presented the receptionist with a document from the government regarding my new insurance. I clearly explained that I had just received this document and that I preferred she review it directly rather than reading the relevant sections to her myself. … Once my cleaning was finished, before I even reached the counter, this same person told me that the insurance hadn't been processed. Without further explanation, she handed me the payment terminal, stating that I had to pay the entire amount myself—which represents approximately two days' wages for me at full-time work. Obviously, I was disappointed. As I was paying, she explained that I should have checked the insurance start date. I replied, "I gave you the document in hand!" “These few words clearly frustrated her, and she continued the conversation in what I would call a very aggressive tone: “It’s your job to know what’s written on your insurance papers!” I was extremely surprised by her tone. It was the first time I’d ever heard a “professional” speak to a client like that. Not knowing how to respond, I simply repeated: “I did give you the document in hand!” I didn’t think the situation could get any worse, but here’s what she retorted: “You think it’s my job to read all that? [We’re talking about a one-and-a-half-page letter, with a header taking up a third of the page, and a simple table.] My job is to enter the figures and click ‘send.’” “I was so stunned by that last remark (which a 14-year-old working at McDonald’s probably wouldn’t have dared say to a customer) that I obviously didn’t book another appointment and left the office. As I walked toward the elevator, I heard the office door slam behind me. It’s a real shame. I’ve always found Dr. Mayrand very friendly and professional, not to mention his talent and lifelong desire to become a dentist, which I greatly respect. It saddens me that his reputation could be tarnished by such apathetic and disengaged employees.”

david cloutier

Oct 22, 2024

The Pierre Mayrand Clinic is exceptional 👍🏼, the best for its attention to detail (pain sensitivity) and the good humor that reigns there! The quality, courtesy, and service provided by the entire staff are excellent. Dr. Mayrand is the best dentist I've known in my more than 50 years. I'm very happy to have found him, and he will be my last dentist 🤞🏼 I highly recommend him. Every visit is always pleasant, whether it's a simple cleaning or a root canal. Thank you, David 😀

Fadela Zenati

Oct 2, 2023

Dr. Mayrand is an exceptional professional. I am grateful for his meticulous attention to detail and his concern for his patients' well-being. He is welcoming and reassuring. His technical skills and warm approach make every visit a pleasant experience. "I highly recommend Dr. Mayrand to anyone seeking high-quality dental care."

Dany Masse

May 24, 2023

Amazing Experience at the Clinique Dentaire Pierre Mayrand! Great customer service, very clean and on schedule. Thank you!

Yvan Caro

Oct 30, 2019

What an amazing group of people! You can immediately see and feel the teamwork. Amazing and friendly service with every interaction. Thank you!