Kamloops Gymnastics | Trampoline Centre

Robb Lewis

Jan 29, 2026

I’m very disappointed with our experience. We enrolled our two-year-old son, who has a disability, in a program here with high hopes. Unfortunately, within the first half of the very first day, it became clear that the program was not a good fit for his needs, and we had to withdraw. We contacted the organization right away to explain the situation and ask about a refund, given that we participated for less than 40 minutes. While I understand that policies exist, I was surprised and frustrated that they refused to refund both the $65 registration fee and the $35 monthly fee. I would have been understanding about paying the monthly fee despite barely attending, but being charged every fee with no flexibility — especially given the circumstances — felt very unreasonable. I believe situations involving young children and disabilities deserve a bit more compassion and discretion rather than a strict, one-size-fits-all policy. This experience left us feeling unheard and unsupported, which is disappointing from an organization that works with families. I hope management reconsiders how they handle situations like this in the future.

Rhea Manuel

Feb 18, 2025

They let my 3 year old daughter out early, unsupervised and not handed off to me. She was running down the hall all by herself. They were not remorseful or apologetic and only explained to me all the “strategies” they try to avoid this situation which they failed terribly so to achieve. A number of terrible things could have happened but LUCKILY I was at the right place at the right time. I withdrew my daughter from the program. The program is unsafe. The manager doubled down, was curt, unapologetic and highly offensive. Plus the coaches are very unenthusiastic with the little kids

Paola Panetto

Nov 21, 2023

I contacted KGTC over a year ago for my daughter (16 years old) who would come to kamloops as exchange student from Italy, and they given me availability. In September 2023 I contact them again and they were positive, but when my daughter goes to register they told her they had not placed in the group for her age and her level, and they offer her possibilities in a group with small girls and not suitable for her. Bad organization and poor human sensitivity. Since she is three years old, my daughter has been trained three times for three hours a week, and now she has chosen for a different sport in Canada … really a shame, I am disappointed

Dar C

Mar 7, 2020

My daughter has been in Fundamentals and after a Showcase was invited to Bronze Excel. Registration into the next level was easy. Someone always called me back when I left a message on the weekend. The class is 2 hours. My daughter is learning a lot as well as being extremely active. The coaches are friendly and really engage with the kids. The facility is large with a ton of gymnastics equipment in good use.

M

Sep 13, 2019

Super disappointed worst communication I enrolled my daughter early August 06 as I know things fill up quick I went into location to register her, September rolls around she did one class and they call me to inform me they accidentally put her on the wrong class and have no other option but a fundamental class she’s done twice already not the level she needs. So now September’s here and everything else is full and I have to explain to my daughter she can’t be in gymnastics let alone scramble to get her in a different activity elsewhere. Could have all been avoided if when I came in to register they had put her in the appropriate class or told me there was no option back in August! On top of that they refunded me a hundred dollars less than what I paid and she was only in one class! I should have received a full refund at this point as they registered her in the wrong class, and than called me after the fact to say sorry she actually can’t be in that class! Super disappointing for my daughter this would have been her third year we won’t be back.