Johnson Plumbing & Heating Ltd

Steven Lorne

Mar 22, 2024

Throughout the entire process, from the initial damage assessment to the final installation of the vanities, Paul Ducan and his team at Johnson Plumbing demonstrated exceptional professionalism and customer service. Their flexibility in scheduling around the staggered delivery of the vanities, as well as their coordination with Brian and Dmytro to ensure everything was installed correctly and efficiently, was above and beyond our expectations. Both Brian and Dmytro showed a level of expertise and professionalism that made us feel confident in their work. Their friendly demeanor made them a pleasure to have in our home. Based on this experience, I wouldn't hesitate to recommend Johnson Plumbing for any residential plumbing needs. Their ability to handle unexpected challenges with grace and professionalism is a testament to their excellent service and customer care.

Michael Alexander

Feb 8, 2024

Great company, has always been extremely prompt in helping us out. Big shout-out to Paul, he really went the extra mile for me after I hadn't had heat for a month due to a backorder part.

James Gibson

Jan 25, 2024

Jim is amazing and has saved me to many times when I come in looking for parts and gives great advice. Super knowledgeable and wonderful. I Wouldn't use any other plumbing company!

Lisa Somerville

Aug 25, 2022

If I could give 0 stars I would. Replaced our water heater incorrectly and had to come back. Drilled an unnecessary vent through the side of our house and yelled at the tenants to insulate it our they will freeze in the winter. They will no longer answer our calls to come insulate the vent or talk to us about billing.

Teresa Black

Jan 20, 2017

I'm new to the area and recently had a problem with my water heater. Turns out it was nothing, the plumber had to walk in, push a button and leave. For this I was charged 152.00. while I don't mind paying for a service or a minimum charge, I do mind not being notified. A customer should know what they are going to be charged automatically especially since previously, I mentioned a number and the secretary agreed with the rough range of that number. That to me is poor customer service. Then when I voice my complaint that a customer should be notified atleast, the woman on the phone tells me "it's comparable with everyone else" in a very unsympathetic tone and continued to not care about my frustrations. Again very poor customer service.While it's not her fault there is a minimum charge, it is her responsibility to be upfront with customers. I'm extremely disappointed with the level of customer service at this establishment and for that reason alone will not use them again. All that was needed was a simple "I'm sorry for the misunderstanding" but instead got attitude. Sincerely, A disappointed customer.

Kayla Hanson

Mar 10, 2014

My husband and I are fairly new homeowners and we are learning a lot about our house as we run into expected problems (most of which revolve around plumbing). We have called Johnson Plumbing & Heating a number of times to ask for assistance and each time we have been left feeling extremely let-down, upset and angry. In one instance we were told that we needed to put a $200 deposit on our credit card before they could even tell us if they could make it to our place. In another instance we told the plumber we had some plugging problems and he immediately assumed our pipes were frozen and told us to call a steamer. Most plumbers stay on the phone and listen to what you have to say and help you troubleshoot, but this company didn't have compassion what-so-ever. We will never, ever call them again. Try every other plumbing company first, leave Johnson for the last resort.