Imperio Group

MJ Tuck

Feb 2, 2026

I had a very disturbing experience while under the care of Dr. Christopher Long at both of his practices, the Hollyburn Centre in West Vancouver and the Imperio Group in North Vancouver. As a result of these experiences, I filed a complaint with the BC College of Oral Health Professionals (BCCOHP). My complaint involved multiple appointment cancellations and delays, as well as two occasions on which Dr. Long yelled at me. At an appointment on October 27, I was advised that one side of the bone in my mouth was only “50/50” viable due to a serious infection following my first surgery. Based on that information, I understood that only one side would require further treatment. However, my second surgery was scheduled to replace bone on both sides of my mouth and extractions of the bone from my first surgery, which I was not made aware of in advance. My clinical records indicated that this second surgery was planned for six hours, while other documentation actually showed it was scheduled for three hours, which did not allow sufficient time for the procedure outlined to me. Despite requesting an updated quote, I was not provided with one. I was also not informed that the scope of the surgery had changed, and therefore did not provide informed consent for the second procedure performed. During the BCCOHP investigation, I was troubled to see that the October 27 appointment was omitted from Dr. Long’s response letter, and that the related clinical notes were not provided to the College, despite this appointment appearing on my patient ledger. Dr. Long also denied cancellations that were in my records and the reason for my transfer from the West Vancouver office to the Imperio location. I left the West Vancouver practice because it was too difficult to obtain appointments following my first surgery. In a recorded call with the BCCOHP, Dr. Long stated that I had requested the transfer to Imperio following a disagreement with an administrator. However, the investigation records include an email exchange between myself and the West Vancouver administrator showing that my first surgery was scheduled at Imperio due to a lack of availability at the West Vancouver office. In that same exchange, I asked what Imperio was, indicating the transfer was not my request as I did not know Dr. Long worked at two offices. Another issue occurred during my second surgery. I experienced significant pain in my upper left canine area where I was cut into after the local freezing had worn off. I was awake from the anesthetic at that time. After the surgery, I told Dr. George Maryniak, the anesthesiologist used by Dr. Long at both practices, that I had been awake and in considerable pain. Dr. Long had left the room to write my prescriptions at this time. Dr. Maryniak told me at that time that there had been no freezing in that area. When I later raised this with Dr. Long, he stated that he did not know why I experienced so much pain. I had hoped for an acknowledgment or apology regarding this incident. Subsequently, Dr. Maryniak denied in a statement to the BCCOHP that he had told me the pain was due to a lack of freezing. He further stated that he did not tell me Dr. Long had commenced surgery without freezing. I did not allege that surgery was intentionally commenced without freezing, nor would I expect that to occur. Both Dr. Long and Dr. Maryniak also stated to the BCCOHP that I had experienced retrograde amnesia due to the anesthetic. Memory loss. Patients place a high level of trust in their anesthesiologist while under anesthesia. Based on my experience, I would not choose to use Dr. George Maryniak again and would urge others to carefully consider their options. I have since learned that the BCCOHP accepted another complaint against Dr. Long after my own. I hope this will prompt the BCCOHP to recognize Dr. Long’s pattern of conduct and to ensure that future complaints are assessed with the appropriate level of seriousness.

Carol Brauner

Nov 19, 2025

Dr. Birdi is very good at his occupation. He is thorough, and careful and knows exactly what to do. When he had extracted the root of a tooth awaiting an implant, everybody helping clapped!

Yuliya Sytnyk

Oct 21, 2025

I’m currently in the process of getting an implant with Dr. Christopher Long, and I’d like to express my gratitude to the entire team — Dr. Long, his assistant Michelle, and Maria at the reception. I have difficult veins, but Dr. Long performed the necessary procedures even better than a visiting specialist. He is extremely attentive, gentle, and professional. The whole team works in perfect harmony, always friendly and genuinely focused on making every step as comfortable as possible. I truly feel understood and well cared for. I highly recommend this clinic to anyone looking for professional and compassionate dental care!

Veronique Paquette

Jul 29, 2025

I had gum grafting done in six areas. The staff were great with making sure i was comfortable during the procedure. It was apparent to me, during my consultation and follow up appointments that Dr. Matin and his dental assistants do not have a solid collaborative relationship. Lots of miscommunication that impacted my care directly (e.g an assistant cut a suture that had been stuck in my gum for months while the periodontist was removing it causing them to not be sure it was fully removed). Many small mishaps such as this one took place in my appointments. My gums look and feel great though!

Zahra Niknam

Jul 29, 2025

I had an excellent experience at the clinic last week with Stephanie. She performed a thorough and gentle cleaning with exceptional attention to detail. Her professionalism, combined with her kind and reassuring manner, created a completely stress-free environment. The clinic itself is immaculately clean and welcoming. I would also like to express my sincere gratitude to Dr. Lung for assembling such a highly skilled and compassionate team. It is clear that patient care and comfort are top priorities here. I deeply appreciate the dedication of each member of the team and highly recommend this clinic to anyone seeking high-quality dental care. Truly one of the best in Vancouver, and among the finest in Canada Sincerely _Zahra N.