Hydros Plumbing and Heating

Hydros is an outstanding company. Dave and crew went above and beyond helping us get into our new RTM home on time. They were there from start to finish and even juggled their schedule when things didn’t go as expected with our other subs. We have never had a problem getting ahold of them and response times are beyond acceptable. We were impressed with their professionalism and thoroughness; they even went beyond the call of duty making suggestions and pointing out things to us that we would otherwise not have known as this is our first experience building. Dave is solutions oriented and good at brainstorming alternatives. He doesn’t mind explaining things even multiple times if necessary. He has a calm energy which sure helped when things got chaotic with other non mechanical project tasks right before our RTM moving day. They have also been available to quickly tie up loose ends and small issues that arose after the fact - even though we live out of town. I wish all businesses were as dedicated to their customers these days; it seems a thing of the past to be “taken care of” but Hydros has not lost this genuine compassion for making sure their customer is happy. I highly recommend Hydros for all your home’s mechanical needs.

Very disappointed with this company. We had our furnace installed by this company just 6 years ago, and it has already stopped working. When we contacted them for help, they refused to fix it — even though the issue may be related to the installation or a part that should still be under warranty. We expected better customer service( at least help us with the warranty )and accountability, especially after spending so much on a major home system. Instead, we were left with no support and no solution!heating is essential in Saskatchewan . I do not recommend this company. They do not stand by their work or their customers. Make sure you go with a company that offers clear warranties and long-term support — because when something goes wrong, you'll want someone who actually cares. Updates from response: Thank you for responding. I hope this helps others ask the right questions about long-term support when choosing a service provider. The Wife