Home Services at The Home Depot

Sharon Marshall

May 9, 2023

If you order through Home Depot Decorating Centre, you’d better hope you get exactly what you’re expecting, because their customer service and commitment to their products is horrendous. I ordered blinds for various windows and a patio door in Spring of 2022. They sent out both a designer, and an installer to measure for the blinds, and they were to be ready in 4 to 6 weeks. After 2 months, I was notified that the installation would be delayed until August because there was no hardware included with the order. When the blinds were installed in August, despite having two separate individuals come for measurements, all the valance heights were hung at very different levels to each other, and there was no standard between them. The valance in the livingroom is in line with the window frame. The valance in the dining room is THREE AND A HALF INCHES above the window frame (photo included). Despite the lack of quality in the installation, I contacted Home Depot to request that they only fix or replace the blinds in the dining room that were hung absurdly high, almost at the ceiling height. In spite of many contacts with the installer, the design expert and a home depot customer service representative, they all passed off responsibility, promised to have someone in management call me, and never followed through. A year later, my dining room blind still sits just off the ceiling.