Hand & Stone Massage and Facial Spa - Barrie North

Kate B

Feb 26, 2026

I’m not even sure how to put my experience into words, but I ended my massage early because it was just so awful. Rough, jerky movements, no effort into massaging any particular muscle and extremely repetitive basic movements that my child could have done. The oil was slapped on like I was being basted. And an odd attempt at a head massage that made me feel like I was being pet like a dog. 0/10

Marcia Boros

Feb 8, 2026

Had an amazing facial with microdermabrasion as an add on with Alicia. I highly recommend her!! Also had the best bikini wax done! Will definitely be returning and booking Alicia again!!

Jessica Rouette | ODYSSEY

Jan 14, 2026

I had my first appt there yesterday which I enjoyed however it left a bit of a bad taste in my mouth having booked a '50 minute massage', and having the RMT come out to get me 6 minutes late, then leave to get waivers for several minutes in addition to the few minutes being left to change. We started the massage over 15 minutes late and still ended at 5:50pm which ends up being 35 minutes vs 50. I very rarely treat myself to massages so would have been nice to receive the amount of time I paid for.

Jennifer Kokko

Nov 16, 2025

My fiancé surprised me with a couples massage due to some pain i was having. I have never had a massage and didn't know what to expect. Vicki was my RMT and she was fantastic, letting me know what to expect and making sure I was comfortable. I have a lot of tightness in my hips and I had tried stretching prior to the massage, but nothing was helping me. I am feeling much better now. Thinking about possibly getting the membership 🤔

Breanne H

Oct 29, 2025

My sister, who lives in British Columbia, surprised me for my birthday by booking a treatment at Hand & Stone. She arranged a 25-minute massage, a 25-minute facial, and added on extra services for both a foot treatment and essential oil scalp massage. When I returned home, she asked how I enjoyed the additional services, which came as a surprise to me, because they never happened. During my appointment, my socks never came off, (I’d love to ask her what colours my toes were) and my hair (which was tied back in a slick bun) was never touched. The aesthetician completed a short back massage, the facial, and then massaged my arms and hands. That was the full extent of the service. When I called to explain, the manager apologized and kindly rebooked me so the missed services could be completed. However, I then received an email stating that my appointment was cancelled because the aesthetician claimed she had performed the treatments, and that I was simply “sleeping and relaxed.” (I snore loudly, you’d know if I was sleeping). Another supervisor i spoke with, implied that I was lying, which was incredibly disappointing and unprofessional. To be clear: I was awake and fully aware for the entire appointment, and I can assure you that neither the scalp nor foot treatments occurred. The way this situation has been handled — dismissing my experience, cancelling my follow-up, and accusing me of being dishonest — is unacceptable. This was meant to be a thoughtful birthday gift from my sister, a complete surprise as I was unaware of the services that she purchased for me, and instead it turned into an upsetting experience marked by poor accountability and a complete lack of customer care. I hope management takes this feedback seriously and addresses how situations like this are handled in the future.