GRiP Auto & Tire Coquitlam

Rachael Hutchinson

Mar 9, 2026

Same great service that I received two years ago before moving out of town. I needed an oil change and routine scheduled inspection for my 2019 Jetta. I called and was scheduled in at 9am 2 days later. Originally they offered shuttle service, but because I lived too far away, they lent me a courtesy car for FREE so I could run some errands in the 3ish hours they had my car. They called me half way through the time to communicate their findings with no pressure whatsoever to get things done asap. Great experience, they even gave me a print out of the recommendations so I could go home and do my own research. Plus there was a shop dog there. Made the chore of car maintenance a little more enjoyable.

Ryan Baker

Nov 26, 2025

As soon as I called Grip about my issue with a flat tire, Raj was there to help me out. Over the span of a few days (largely due to my schedule) correspondance with Raj and the rest of the team at Grip was very easy. They kept me in the loop with everything going on, updating me as they went. While changing my tires they noticed an issue with my rear suspension and kindly helped me out with that too. While the repairs and tire change were taking place, I was provided with one of the their courtesy cars and it was a great experience overall. At the end of the day the bill was extremely fair and generous, and I am happy with the results. Thank you Raj, Chris, and the rest of the Grip team.

Chris Henderson

Nov 12, 2025

I scheduled an alignment and tire balance for my Japanese Domestic Market (JDM) vehicle one week in advance with Raj, clearly specifying the vehicle type during booking. I specifically asked him to call me if JDM's were an issue and I would look elsewhere. Upon early arrival, staff member Autumn informed me that company policy prohibits service on JDM vehicles. When I inquired who had confirmed my appointment, Raj responded without apology or acknowledgment of the miscommunication. No effort was made to resolve the issue or explore alternatives. For transparency, I recorded the interaction (as I document service experiences across review platforms and YouTube) to inform consumers of businesses to avoid. A complimentary water was offered, which accounts for the single star. I immediately contacted Kal Tire, where sales representative Faus promptly booked an appointment. Upon describing the symptoms, Faus determined the vehicle required only tire balancing—no alignment necessary. I returned to GRIP Auto & Tire to clarify whether they could balance tires if removed and brought in separately. It was a "no we don't work on JDM's). Not the brightest hires. Autumn (you can see her inside in the picture) confirmed that the owners strictly prohibit any tire-related work, even under these conditions. This establishment demonstrates poor communication, inflexible policies, and a lack of customer focus. Other customers in the waiting area expressed similar dissatisfaction with staff conduct. Recommendation: Avoid GRIP Auto & Tire. Kal Tire provided professional, efficient service without issue.

Courtney

Oct 12, 2025

Had my first experience at Grip Auto and Tire Coquitlam. Bought new tires, had them installed and a wheel alignment. Was all great from start to finish. Was wonderful to have a new courtesy car free of charge for the day too! The young lady at the front was so friendly and professional! I will be taking my car here for servicing and anything my car needs from now on. Obviously an honest and well managed shop, where it shows everyone enjoys their work environment, and is great at their jobs.

yu zheng

Sep 17, 2025

Professional and beyond! It was my first to get my auto services done at this location and I knew my car was in good hands. I got the courtesy car for the day and got my car back at the end of the day with no miscommunication no issues at all. Highly recommended for anyone.