Definitely You Spa

Katelynn Smith

Jan 31, 2026

I want to give a huge shout out to the amazing staff especially Cookie for making my first waxing experience go from me being nervous to leaving with a huge smile and booking my next appointment!!! I never experienced customer care like I did today from anywhere else and she was quick!!! Highly recommend!!!!🧡

Kristi Katsiris

Sep 24, 2025

I have been going to Definitely You Spa for years and it has always been a great experience. I called in last minute for a same-day booking and was given a few options. Booking in with Karry-Lyne, she took me in right away at my appointment time, she was thorough, fast and friendly. She even took note of my unfortunate choice of pants today (lululemon leggings) and made sure that I had enough powder and lotion that I wouldn't be struggling getting them on after the leg wax. I would highly recommend both Karry-Lyne and Definitely You Spa to anyone needing waxing services in Saskatoon.

sweta desai

Jul 19, 2025

I was a customer since 4 years and today staff made a mistake in booking appointment. I received a call from cookie saying I missed my appointment so I will have to pay double price. I refused as I specifically asked for Saturday any time. Her staff saw timing availability for Friday instead of Saturday and booked me for Friday instead of Saturday. I even mentioned to review my call. Cookie did not trust me, this make me think she does not care about customer and does not trust her customer. In the past I missed an appointment and since it was my mistake in the past, I paid double without any question. This time it was not my fault. Unprofessional and money minded owner. Thank you Cookie for not trusting me and asking me to find another place and I actually found another place which is near to my place, cheaper than you and most importantly for them customer comes first.

K. Sidhu

Mar 10, 2025

I recently visited this establishment, and unfortunately, my experience was extremely disappointing. Despite arriving on time, I did not receive the full service I was expecting moreover i was made to pay full amount despite receiving all the booked services. To make matters worse, the staff was incredibly rude and unprofessional, showing little regard for how to properly treat customers. Running a business without the proper ethics and customer care is not only unprofessional, but it’s also completely unacceptable. I hope this feedback is taken seriously, as businesses should prioritize both quality service and respectful customer interactions.

sukhpreet kaur

Jan 9, 2025

Its my first time I am reviewing for something, because it’s my first time I am really upset from someone’s service. I took service from Cookie, I don’t know if she is owner or manager but she is so unprofessional, rude and rough. She doesn’t care what customer feels she just pull strips so badly I feel like she almost pull my skin, it was really a bad experience. She charged me extra because i have a full growth and said if you will not come before 3 weeks next time i will charge you extra. SERIOUSLY…. I mean how you guys can make your customers feel uncomfortable with bad comments or judgements. It’s your responsibility to give services as customers are paying for this doesn’t matter what growth they have and how often they are coming there. ( or if you have any policy to charge extra you should tell customers before they book appointment) I am really very upset because of her rudeness and judgmental behaviour. Even wax was not properly done, she left many hair. Last time other lady was so nice even last time it was my first time of wax. But cookie you need to learn how to deal with customers.Moreover, you said if customer have a full growth it hurts your back.. come on…. If you can’t do work then why you take appointments? I was almost cried because of her bad comments and behaviour. She needs classes of professionalism. Good luck for future customers who are taking services from COOKIE🙄

Ellie Backous

Mar 21, 2019

Absolutely amazing experience, first time there and instantly made me feel welcome and comfortable. Cookie is awesome and very professional I will travel the 6hr round trip everytime just so I can have her help me out again.