CSN Mid-Island Auto Collision Ltd

Alexander Bokor

Dec 14, 2025

I am incredibly satisfied with the service and attention to detail delivered by the team @ CSN Mid-Island! James was attentive to detail and assisted through all stages of repair and communication. I took my vehicle to mid island for ICBC work and private work during the same visit. Both aspects of the craftsmanship was done timely and professionally. James and his team went above and beyond and fit my vehicle it early and it was completed on time. They went beyond in helping to fix and improve upon previous repairs completed poorly. I am confident if any issues arise or assistance is needed they are there to help and will continue to build on my trust! PS: If you need a loaner vehicle and do not have a secondary vehicle or loss of use coverage Mid-Island does not offer in house loaner vehicles. This is the only downside, however, did not effect my experience.

Benji

Nov 16, 2025

Lady at the front is grumpy and rude. Brought my vehicle in for the initial assessment, then heard nothing for 3 weeks. I called to check in and she said “when you were here for the assessment I would have told you it was going to be 4-5 months because it’s still drivable.” Ok so why am I calling you then? Basically you’re calling me an idiot. No you did not say that, otherwise I wouldn’t be calling you. It’s like you’re annoyed that I was bothering you and taking time out of your day as a CUSTOMER SERVICE REPRESENTATIVE. Then when my vehicle was fixed, they did a decent job although the interior smelt like paint for a week. However, I have something called “valet mode” on my vehicle and activated it when I dropped it off. It records distance and speed driven. When I picked up my vehicle it indicated it had been driven 23 kms at a top speed of 93 km/hr! For a paint job! I immediately went back in and asked grumpy about it and she fumbled around with her words and tried to say they do “testing” or some bs (for a paint job?). Rude miserable people, untrustworthy and would never use again. Clearly have been in the game so long they don’t care.

Philomena Penner

Nov 7, 2025

This family run business has been a pleasure to work with. They did a fantastic job with the bodywork on my car, it turned out good as new! Also the young man that gave me a lift both times was so polite and a great driver. Thank You

Griffin Grant

Jul 29, 2025

Did a great job with paintwork on the bumper of my Legacy GT fixing some damage. Colour match was spot on and looks great! They even buffed my headlights that were foggy for no extra charge.

Darlene Crane

Apr 28, 2021

After an unfortunate meeting with a deer, Ralph and the team at Mid-Island restored my car to like new condition. Throughout the entire process they were professional and courteous. They reassured me and answered any and all questions. From reception throughout the process, this team exemplified great customer service.