Concept Plumbing Ltd

Leonard Bourgeault

Feb 7, 2026

What a good professional plumbing company. We had a leak below our kitchen sink. We called them late Friday night , they came out right away. Shane was courteous, and very professional. He found the problem and return early Saturday morning with the replacement fixture. This is the second time I’ve called them to do a couple of repairs in the last year. I highly recommend them . Good job Shane.

A V

Jan 12, 2025

Shawn and David were very professional and provided prompt and quality service. Unfortunately they weren’t able to successfully transport our undercabinet water filtration system from one house to another in our move. A part was somehow lost and that resulted in the water continually draining to waste and taking a very long time to fill the water reservoir. They replaced some parts without success but they did not charge us for these parts which we sincerely appreciated. In the end my husband searched YouTube and found that the part missing was a little tube (some kind of restrictor). He fixed it himself. They were very professional and would ring them again.

Allen Parker

Jan 2, 2025

Hot water tank went down at new years. Rod came out to do an inspection and confirm warranty etc. diagnosed the part that was faulty but none were available in the country. Arranged to have one ordered in (3-5 business days). Witness him trying to call around to find one locally to help but no luck. About an hour and a half later he calls to let me know that after some more digging he managed to pull one off a different defective unit and rushed over to hook it up. Hot Water back on! Really appreciated the service, friendly demeanor and willingness to go the extra mile. Highly recommend!!

Ian Malcolm

Dec 31, 2024

I had a hot water tank leak occur between Christmas and New Years. I contacted Concept. They had someone come as quickly as possible. The lass (Jenny?) on the phone was polite, friendly and genuinely seemed to care. The technician, (Ron?) arrived and assessed the problem. He kept me informed, fixed the issue promptly and also examined the water system in the house. He was efficient, knowledgeable, friendly and informative, Be sure to use Concept Plumbing for all your plumbing needs.

Scott Helmer

Feb 10, 2022

Called 3 times for a new tankless water heater. First time was February 8, 2022. I was told someone would call me back to discuss my needs. I called back later the same day because I didn't receive a call back and I was told again someone would call me back. Nobody did. The last time was February 9, 2022 and I was told I'd get a quote emailed to me that day. I never received an email , phone call or quote. Very poor customer service. I went with another company that was prompt and efficient and very professional. I guess you guys don't need the business and lost out on $3000.