City Dental Centre

Jessica

Feb 25, 2026

I want to preface this by saying that Dr. Sahil provided excellent care today. He was very understanding of my anxiety disorder and the stress/pain from my tooth abscess. He made me feel comfortable and agreed that it was ok to postpone fillings and the extraction and instead complete a cleaning while I finish my course of antibiotics. I felt supported—albeit anxious as hell—but supported nonetheless, and ready to proceed. However, a front desk staff member, Karm entered the room and questioned why I was not proceeding with the fillings. She stated that freezing would be used and that she did not understand why I would feel anxious. When I explained that I have an anxiety disorder, she continued to press me and stress her confusion as to why I would be anxious. It was a horrible interaction. She was very demeaning. What started as anxiety quickly turned to panic. I tried to work through it to continue with the cleaning but inevitably I could not. I understand that anxiety can be hard to understand. But this was something else entirely. Her behavior interfered with my ability to receive treatment. Front desk staff should not be allowed to enter the exam room to pressure patients into procedures while simultaneously invalidating and belittling their medical conditions. I can only hope that things are handled differently for the next patient who is anxious or feeling vulnerable. I won't be returning and I would not advise anyone with an anxiety disorder, mental health challenges, or other vulnerabilities to come to here. (If you do though, book Dr. Sahil -- he is great).

Jill Oughtred

Feb 24, 2026

Terrible experience for my daughter. She has an anxiety disorder and was made to feel ashamed and embarrassed about her situation by the front staff assistant (Karm). She was obviously not understanding about anxiety and was demeaning to the point that my daughter will not return (this was the second incident) and we are seaking an alternative. On another note, The dentist (Sahil) was amazing and if not for Karm, she would return.

michael smoliak

Feb 23, 2026

Started off like a nice choice but as time went on they became more unprofessional and unorganized calling me 1 hour before an appointment asking if I can reschedule for another time. Not only once but 4 times that has happened as well as booking appointments for me I was unaware of and procedures that were different than what they would tell me over the phone. Chaos is something you can expect if you chose them for a long term dentist and it doesn’t get better it only gets worse especially with the rude reception staff.

Charlie Mann

Dec 17, 2025

Dr. Naderi Hamidreza and his dental assistant (I don't know her name) were amazing. It was a friendly, attentive and comfortable experience. I mentioned I don't take pain well and he assure me it will be fine and it was. The Dr and his assistant kept on asking if I was OK. I appreciate their hospitality and will refer them to family and friends.

Jason Kolodychuk

Oct 22, 2025

I'm 47 years old a simple construction worker from Surrey BC. City Dental Center continuously provides exceptional service with every visit. Starting from the polite courteous and respectful front desk staff (Gurjeet)to the experienced in knowledgeable dental assistant (Aman) all the way through to my dentist (Dr. Rupinder) I could not ask for more excellence. With each visit they exceed my expectations and I'm certain your experience will reflect this review. Five stars and 50 smile two thumbs up. Thank you City Dental Center for restoring my confidence and returning my smile.