Citadel Mechanical Ltd

Shawn Reid

Mar 18, 2025

We just recently had problems with our furnace, it was cold weather so we really appreciated the fast prompt service, found out a part had to be ordered from Calgary so few days, they rushed some heaters over which we were so grateful for! When the part arrived Neil was over right away to fix furnace. Used this company multiple times would definitely recommend. Thanks Neil and staff for the excellent service!

Christopher Robinson

Jan 30, 2017

Every time I asked who to call for furnace work/repairs Citadel always came to the top of the list. My first two calls to book an appt for duct cleaning resulted in no return calls or appt scheduled. On the third call after expressing these concerns they were quick to act and came right over the next day. They repaired a flame sensor on my furnace. Technician was friendly and efficient. As for the duct cleaning the technician was 20 mins late. I know that does not seem like a big deal but in my work experience being late meant being fired. Zero tolerance. Other than the late thing the technician was friendly and respectful. He even brought a 2nd pair of shoes to wear in the house while working. Smart man. Overall I would use them again. No issues to date with the work they performed.

Lyndsey Knoll

Aug 25, 2016

We had an issue with our air conditioner in a recently purchased condo unit, installed by the previous owner and missed in the home inspection. There was a relay switch missing to separate the furnace fan and the ac unit. After trying to contact the local distributor and them not being able to fix it as they don't have electricians, we contacted Citadel Mechanical. They had time available the very next day, and had it fixed less than 24 hours after calling them. They called before coming as they said they would, were polite, professional, and best of all knew what needed to be done and fixed the problem! We had great service and I would recommend giving them a call.

Vicki Baranek

Mar 6, 2015

I had Citadel come in and install a new high efficiency furnace this winter. They were on time that morning, completed the job in one day and were very professional. The furnace works great and I've seen savings on my heat bill. I am a very satisfied customer!

Cara Anderson

Mar 3, 2015

From start to finish Russ and his crew were nothing short of awesome! We had decided to upgrade our furnace and Russ recommended one to us that has fit the bill wonderfully. His installers came in and installed our Napoleon furnace in less than a day. We had one small issue after the fact, but Russ was happy to stop by personally to rectify it the same day! And the best part..... our gas and power bills are a fraction of what they used to be! I will happily recommend Russ and his crew to anyone that will listen. Russ really know his heating, and took very good care of us!