Cedar & Steam

Tania Mathews

Feb 15, 2026

I usually love love love this place. Today, unfortunately my experience was ruined by 4 people who had no respect for others or the staff. I asked the staff the protocol for people talking (foul language, loud, obnoxious) in the steam room (which is my favourite place), he went in and handled the situation. When I went back in, they were still talking loudly so I left and told another staff member that these people were ruining my experience. She just looked at me like she felt sorry for me. I waited for about 20 min for them to exit the steam room. They came out and spent another 10-15 minutes talking loudly by the lockers. Having zero regard for others trying to enjoy their experience. I understand it won’t be completely quiet and that’s okay when 2 people are softly whispering. These 4 should have gone for brunch and then a spa day. Of course this is not the staffs fault. I wonder if more signs throughout are needed to remind people to Shhhhhhh! Or alternatively have 1 day a month strictly as a silent day, where people who want quiet space can book. It was very disappointing.

Joel Hartzell

Jan 20, 2026

My partner and I were scheduled for a couples massage but both became seriously ill and were forced to cancel. Despite this, the business still charged me in full. While I understand cancellation policies, what is completely unacceptable is how this was handled. The staff member I spoke with (possibly named Brittany) was dismissive, unprofessional, and showed zero empathy. The attitude alone was enough to ensure I will never return. I made it clear that I would be disputing the charge with my credit card company, and I am following through. This business clearly values money over basic human decency. I strongly recommend taking your money elsewhere.

Farouk Hamood

Dec 27, 2025

I tried to book a sauna and steam session for two people online, but the system doesn't allow for group reservations. I also tried calling several times to resolve the issue, but no one answered the phone. Looking at other reviews, it seems many people have faced this exact problem. It makes me wonder how much business is being lost due to these technical hurdles. I was disappointed with the experience and ended up booking somewhere else.

Abigail Janzen

Dec 2, 2025

I had a massage by Nichapa, and she was amazing! I honestly could not recommend her more. She was very proffered and knew exactly what she was doing and gave the best massage I’ve ever had. The woman who works reception was also lovely, and we had a great chat while I drank my complimentary kombucha.

Olha Kuzmenko

Dec 1, 2025

Didn’t expect the experience to be this great for this price! Everything was clean, the staff were friendly, and the saunas were amazing. I especially loved the steam room with the cold-plunge bucket. We’ll definitely be back and will recommend it to our friends!