ACU Dental & Orthodontics

Viktor Ptrov

Mar 10, 2026

My experience with this clinic was extremely disappointing. The staff often came across as lazy and disengaged, and the level of customer service reflected that. Explanations about my dental concerns were rushed and unclear, and appointments felt like something they wanted to finish as quickly as possible rather than an opportunity to provide proper care.The quality of work does not justify the high fees. The facility may look nice, but the actual service and results were mediocre at best. I also attempted to call multiple times on different days and at different hours, yet no one ever answered. It’s hard to believe the concierge was genuinely busy every single time. First of all, it’s their responsibility to answer phone calls. If my previous dentist had not retired, I would never have tried this clinic. Unfortunately, this has been the worst dental experience I’ve had, and I cannot recommend this place.

Margaret Prasad

Mar 2, 2026

Worst experience ever. I was scheduled an appt with one dentist and was passed to another, due to emergency case. That was my worst decision. I should have gone home. I was going on vacation so I needed my tooth fixed. The one dentist just came looked at my xray , gave me jection and right away started drilling. It's common knowledge to give some time for the medication to work. But not him. He was ready to finish one job and move to next. Its all about how many patients they can get. The assistant was another story. Shes running from one patients to another. Dropping things. Not focus. It seem like she was tired and rushing as well. There is no compassion or empathy in their work. I would not recommend this place to anyone. From the day he worked on my tooth. I have been experiencing pain.

Ms Benson

Feb 8, 2026

I am with ACU since 2018, there is no issues previously, but this time not sure why they charged extra fees. I only visited one clean and one filling for 10 mins in 2026. It was already over $1000. I cannot believe it. The front desk told me filling out was fully covered when I booked the appointment , but I have to pay $93.10 from my own pocket after. Seriously, I have no idea why 10 mins filing cost $690. At this point, I have not received invoices yet. Therefore, I decided to move to other clinic.

Claire Facinabao

Feb 2, 2026

I want to thank Aya for explaining everything so clearly. Although I had a large payment to make, she advised me to apply for the Canadian Dental Care Plan, thinking about my future and helping me avoid financial strain. They truly care about their patients beyond just the money—they understand what each person is going through. Besides the excellent service, the clinic is very well maintained, clean, and looks brand new. Highly recommend Acu Dental Orthodontics!

Ren Sisun

Nov 5, 2025

i just had an emergency appointment. I’m so touched by Chan (or Chen) she truly cares about her patients. It’s rare to find customer service this genuine and kind these days. The doctor was also very nice and professional. This place absolutely deserves a 10/10 rating! Thank you so much! Please managers be nice to Chan or Chen 😊